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Compare Inbenta vs MindTouch

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comparison of Inbenta vs. MindTouch
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Inbenta
MindTouch
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Inbenta
Inbenta
4.6
Based on 12 reviews
MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
22.4%
 
Internet
41.7%
Computer Software
36.4%
 
Information Technology and Services
33.3%
Information Technology and Services
16.7%
 
Computer Software
16.7%
Financial Services
7.6%
 
Government Administration
8.3%
Telecommunications
6.1%
 
Internet
4.5%
 
Other
0.0%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
Ask Inbenta a QuestionContact InbentaAsk MindTouch a QuestionContact MindTouch
Kate from G2 Crowd

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