Compare Inbenta vs Oracle Service Cloud (formerly RightNow)
See this
comparison of Inbenta vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 80 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Inbenta
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
8.1
Ease of Use
Ease of Use
8.5
7.6
Ease of Setup
Ease of Setup
9.1
6.6
Ease of Admin
Ease of Admin
8.3
7.2
Quality of Support
Quality of Support
9.4
7.1
Ease of Doing Business With
Ease of Doing Business With
9.8
7.1
Product Direction (% positive)
Product Direction (% positive)
9.0
5.6
Meets Requirements
Inbenta
8.2
Oracle Service Cloud (formerly RightNow)
8.1
Ease of Use
Inbenta
8.5
Oracle Service Cloud (formerly RightNow)
7.6
Ease of Setup
Inbenta
9.1
Oracle Service Cloud (formerly RightNow)
6.6
Ease of Admin
Inbenta
8.3
Oracle Service Cloud (formerly RightNow)
7.2
Quality of Support
Inbenta
9.4
Oracle Service Cloud (formerly RightNow)
7.1
Ease of Doing Business With
Inbenta
9.8
Oracle Service Cloud (formerly RightNow)
7.1
Product Direction (% positive)
Inbenta
9.0
Oracle Service Cloud (formerly RightNow)
5.6

Features

Ticket and Case Management
Workflow
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Response Automation
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.6
SLA Management
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Attachments/Screencasts
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.2
Ticket Collaboration
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.6
Ticket creation user experience
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.8
Ticket response user experience
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.3
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Searchable Articles
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.8
Community Forums
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Interactive FAQs & Forums
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.8
Process
Mentions
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
Not enough data available
Tickets
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Macros
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
Not enough data available
Collaboration
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
Not enough data available
Interaction
Web Portals
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Forum to Reponse
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.5
Tickets and Tagging
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.4
Live Chat
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Channels
Phone
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.9
Text
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
Not enough data available
Email
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.7
Social
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.0
Live Chat
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.3
Insight
Surveys
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Reporting
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.8
Visitor Activity
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.2
Help Desk
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.6
Communication Channels
Customer Portal
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.5
Email to Case
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.8
Chat/Live Support
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Social Integration
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.4
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Customer and Contacts Database
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Products and Version Tracking
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.7
Call Scripting
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.6
Self Service/Community
Forums
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
9.1
Knowledge Base
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.6
Ideas/Feedback
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Q&A
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.3
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.5
Reporting
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.2
Dashboards
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.4
Platform
ITIL Compliance
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Mobile User Support
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Customization
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
User, Role, and Access Management
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Internationalization
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.2
Performance & Reliability
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Integration APIs
Inbenta
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
6.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
32.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
61.0%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.5%
Mid-Market
32.5%
Enterprise
61.0%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
16.8%
 
Information Technology and Services
33.3%
Retail
14.2%
 
Computer Software
16.7%
Computer Software
8.0%
 
Government Administration
8.3%
Financial Services
6.2%
 
Pharmaceuticals
3.5%
 
Other
0.0%
Other
51.3%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.8%
Retail
14.2%
Computer Software
8.0%
Financial Services
6.2%
Pharmaceuticals
3.5%
Other
51.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
Inbenta
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Screenshots

 
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Oracle Service Cloud (formerly RightNow)

Videos

 No videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Inbenta
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Downloads

Inbenta
No downloads provided
Oracle Service Cloud (formerly RightNow)
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