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Compare Inbenta vs Oracle Service Cloud (formerly RightNow)

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comparison of Inbenta vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 60 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.2
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.0
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
7.3
(Based on 36 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
7.5
(Based on 36 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
7.4
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
7.4
(Based on 34 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
5.9
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
8.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
57.9%
 
Internet
41.7%
Information Technology and Services
20.4%
 
Information Technology and Services
33.3%
Retail
10.8%
 
Computer Software
16.7%
Financial Services
6.5%
 
Government Administration
8.3%
Computer Software
6.5%
 
Pharmaceuticals
4.3%
 
Other
0.0%
Other
51.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 No videos provided.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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