Compare Inbenta vs ProProfs Knowledge Base Software
See this
comparison of Inbenta vs. ProProfs Knowledge Base Software
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Inbenta
Free Trial
ProProfs Knowledge Base Software
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
9.0
Ease of Use
Ease of Use
8.5
9.4
Ease of Setup
Ease of Setup
9.1
Not enough data available
Ease of Admin
Ease of Admin
8.3
Not enough data available
Quality of Support
Quality of Support
9.4
8.6
Ease of Doing Business With
Ease of Doing Business With
9.8
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
9.0
10.0
Meets Requirements
Inbenta
8.2
ProProfs Knowledge Base Software
9.0
Ease of Use
Inbenta
8.5
ProProfs Knowledge Base Software
9.4
Ease of Setup
Inbenta
9.1
ProProfs Knowledge Base Software
Not enough data available
Ease of Admin
Inbenta
8.3
ProProfs Knowledge Base Software
Not enough data available
Quality of Support
Inbenta
9.4
ProProfs Knowledge Base Software
8.6
Ease of Doing Business With
Inbenta
9.8
ProProfs Knowledge Base Software
Not enough data available
Product Direction (% positive)
Inbenta
9.0
ProProfs Knowledge Base Software
10.0

Features

Knowledge Share
Knowledge Base
Inbenta
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Searchable Articles
Inbenta
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Community Forums
Inbenta
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Interactive FAQs & Forums
Inbenta
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Interaction
Web Portals
Inbenta
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Forum to Reponse
Inbenta
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Tickets and Tagging
Inbenta
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Live Chat
Inbenta
Not enough data available
ProProfs Knowledge Base Software
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.1%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%

Reviewers' Industry

 
Internet
41.7%
Computer Software
50.0%
 
Information Technology and Services
33.3%
Information Technology and Services
18.8%
 
Computer Software
16.7%
Telecommunications
6.3%
 
Government Administration
8.3%
Internet
6.3%
 
Graphic Design
6.3%
 
Other
0.0%
Other
12.5%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
ProProfs Knowledge Base Software
Computer Software
50.0%
Information Technology and Services
18.8%
Telecommunications
6.3%
Internet
6.3%
Graphic Design
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

 
Inbenta
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

ProProfs Knowledge Base Software
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

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