Compare Inbenta vs Salesforce Knowledge

See this comparison of Inbenta vs. Salesforce Knowledge based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets Requirements
Meets Requirements
8.4
(Based on 12 reviews)
Not enough data available
Ease of Use
Ease of Use
8.6
(Based on 12 reviews)
Not enough data available
Ease of Setup
Ease of Setup
9.2
(Based on 11 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.5
(Based on 11 reviews)
Not enough data available
Quality of Support
Quality of Support
9.5
(Based on 12 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.9
(Based on 11 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
9.1
(Based on 12 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
60.0%
 
Internet
41.7%
Computer Software
33.3%
 
Information Technology and Services
33.3%
Computer & Network Security
22.2%
 
Computer Software
16.7%
Internet
22.2%
 
Government Administration
8.3%
Insurance
22.2%
 
 
Other
0.0%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
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Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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Kate avatar
Kate from G2 Crowd

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