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Compare Inbenta vs Salesforce Knowledge

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comparison of Inbenta vs. Salesforce Knowledge
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
45.5%
 
Internet
41.7%
Internet
22.2%
 
Information Technology and Services
33.3%
Computer Software
22.2%
 
Computer Software
16.7%
Insurance
11.1%
 
Government Administration
8.3%
Hospital & Health Care
11.1%
 
Textiles
5.6%
 
Other
0.0%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

G2 Crowd User in E-Learning

Ability to prepare Articles and import to Salesforce Knowledge

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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