See this comparison of Inbenta vs. Salesforce Knowledge based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 12 reviews
Based on 10 reviews
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(Based on 8 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Computer & Network Security
Hospital & Health Care
|Most Helpful Favorable Review|
While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.
G2 Crowd User in Computer & Network Security
Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.
|Most Helpful Critical Review|
G2 Crowd User in Internet
Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...
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