Compare Inbenta vs Salesforce Knowledge

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comparison of Inbenta vs. Salesforce Knowledge
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
50.0%
 
Internet
41.7%
Internet
22.2%
 
Information Technology and Services
33.3%
Computer Software
16.7%
 
Computer Software
16.7%
Computer & Network Security
11.1%
 
Government Administration
8.3%
Hospital & Health Care
11.1%
 
Insurance
11.1%
 
Other
0.0%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

G2 Crowd User in Hospital & Health Care

Knowledge is an easy way to organize all the knowledge for your company that is easily accessible and can also help in self service.

Most Helpful Critical Review
Most Helpful Critical Review
Joel S.
Administrator in Information Technology and Services

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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