Compare Inbenta vs SF Service Cloud

See this comparison of Inbenta vs. Salesforce Service Cloud based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1200 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.5
(Based on 1082 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.1
(Based on 1082 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
7.7
(Based on 490 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.1
(Based on 498 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.2
(Based on 950 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.5
(Based on 488 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.0
(Based on 1067 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
26.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
31.5%
 
Internet
41.7%
Computer Software
16.7%
 
Information Technology and Services
33.3%
Information Technology and Services
14.7%
 
Computer Software
16.7%
Internet
9.0%
 
Government Administration
8.3%
Hospital & Health Care
3.5%
 
Non-Profit Organization Management
3.4%
 
Other
0.0%
Other
52.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joel S.
Administrator in Information Technology and Services

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

 
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