Compare Inbenta vs Salesforce Service Cloud
See this
comparison of Inbenta vs. Salesforce Service Cloud
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,514 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Salesforce Service Essentials
$ 25 USD
Per user/month (billed annually)
 
Lightning Professional
$ 75 USD
Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD
Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD
Per user/month (billed annually)
 
Free Trial
Free Trial
Inbenta
Free Trial
Salesforce Service Cloud
Salesforce Service Essentials
$ 25 USDPer user/month (billed annually)
Lightning Professional
$ 75 USDPer user/month (billed annually)
Lightning Enterprise
$ 150 USDPer user/month (billed annually)
Lightning Unlimited
$ 300 USDPer user/month (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.4
Ease of Use
Ease of Use
8.5
8.0
Ease of Setup
Ease of Setup
9.1
7.5
Ease of Admin
Ease of Admin
8.3
7.9
Quality of Support
Quality of Support
9.4
8.1
Ease of Doing Business With
Ease of Doing Business With
9.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.0
7.8
Meets Requirements
Inbenta
8.2
Salesforce Service Cloud
8.4
Ease of Use
Inbenta
8.5
Salesforce Service Cloud
8.0
Ease of Setup
Inbenta
9.1
Salesforce Service Cloud
7.5
Ease of Admin
Inbenta
8.3
Salesforce Service Cloud
7.9
Quality of Support
Inbenta
9.4
Salesforce Service Cloud
8.1
Ease of Doing Business With
Inbenta
9.8
Salesforce Service Cloud
8.4
Product Direction (% positive)
Inbenta
9.0
Salesforce Service Cloud
7.8

Features

Ticket and Case Management
Workflow
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Response Automation
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
SLA Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Attachments/Screencasts
Inbenta
Not enough data available
Salesforce Service Cloud
7.7
Ticket Collaboration
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Ticket creation user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Ticket response user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Searchable Articles
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Community Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Interactive FAQs & Forums
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Process
Mentions
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Tickets
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Macros
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Collaboration
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Interaction
Web Portals
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Forum to Reponse
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Tickets and Tagging
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Live Chat
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Channels
Phone
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Text
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Email
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Social
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Live Chat
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Insight
Surveys
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Reporting
Inbenta
Not enough data available
Salesforce Service Cloud
8.7
Visitor Activity
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Help Desk
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Communication Channels
Customer Portal
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Email to Case
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Chat/Live Support
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Social Integration
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Customer and Contacts Database
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Products and Version Tracking
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Call Scripting
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Self Service/Community
Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Ideas/Feedback
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Q&A
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Reporting
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Dashboards
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Platform
ITIL Compliance
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Mobile User Support
Inbenta
Not enough data available
Salesforce Service Cloud
7.7
Customization
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
User, Role, and Access Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Internationalization
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Performance & Reliability
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Integration APIs
Inbenta
Not enough data available
Salesforce Service Cloud
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
25.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
34.1%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Salesforce Service Cloud
Small-Business
25.2%
Mid-Market
40.8%
Enterprise
34.1%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.6%
 
Information Technology and Services
33.3%
Computer Software
14.3%
 
Computer Software
16.7%
Internet
8.1%
 
Government Administration
8.3%
Hospital & Health Care
3.7%
 
Financial Services
3.4%
 
Other
0.0%
Other
56.0%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Salesforce Service Cloud
Information Technology and Services
14.6%
Computer Software
14.3%
Internet
8.1%
Hospital & Health Care
3.7%
Financial Services
3.4%
Other
56.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

 
Inbenta
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

Salesforce Service Cloud
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

Screenshots

 
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Salesforce Service Cloud

Videos

 No videos provided
Inbenta
No videos provided
Salesforce Service Cloud

Downloads

 No downloads provided
Inbenta
No downloads provided
Salesforce Service Cloud
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