Compare Inbenta vs Salesforce Service Cloud

See this comparison of Inbenta vs. Salesforce Service Cloud based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,350 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.5
(Based on 1,210 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.1
(Based on 1,212 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
7.7
(Based on 548 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.2
(Based on 558 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.2
(Based on 1,067 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.5
(Based on 544 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.1
(Based on 1,196 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
25.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
32.9%
 
Internet
41.7%
Computer Software
16.1%
 
Information Technology and Services
33.3%
Information Technology and Services
15.1%
 
Computer Software
16.7%
Internet
8.6%
 
Government Administration
8.3%
Financial Services
3.7%
 
Hospital & Health Care
3.5%
 
Other
0.0%
Other
53.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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