Compare Inbenta vs SF Service Cloud

See this comparison of Inbenta vs. Salesforce Service Cloud based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.5
(Based on 1015 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.1
(Based on 1015 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
7.6
(Based on 467 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.1
(Based on 475 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.2
(Based on 888 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.5
(Based on 463 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.0
(Based on 1001 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
27.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
42.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
30.4%
 
Internet
41.7%
Computer Software
17.2%
 
Information Technology and Services
33.3%
Information Technology and Services
13.7%
 
Computer Software
16.7%
Internet
9.6%
 
Government Administration
8.3%
Hospital & Health Care
3.5%
 
Non-Profit Organization Management
3.5%
 
Other
0.0%
Other
52.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
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Zo S.
Executive Sponsor in Internet

Definitely a bit nit picky, but It sometimes feels like there is too much information available.

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
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