Compare Inbenta, Salesforce Service Cloud, and Swiftype Site Search

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Standard
$79 per month
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Pro
$199 per month
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Enterprise
Contact Vendor
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.6
(Based on 1,314 reviews)
8.8
(Based on 77 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.2
(Based on 1,316 reviews)
8.8
(Based on 77 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
7.7
(Based on 577 reviews)
8.8
(Based on 60 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.1
(Based on 582 reviews)
9.1
(Based on 60 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.2
(Based on 1,157 reviews)
9.1
(Based on 69 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.5
(Based on 567 reviews)
9.3
(Based on 57 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.0
(Based on 1,296 reviews)
8.6
(Based on 75 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
25.3%
36.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
41.0%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
33.8%
18.8%
 
Internet
41.7%
Information Technology and Services
14.6%
Information Technology and Services
11.2%
 
Information Technology and Services
33.3%
Computer Software
14.5%
Computer Software
11.2%
 
Computer Software
16.7%
Internet
8.3%
Internet
10.3%
 
Government Administration
8.3%
Hospital & Health Care
3.6%
Higher Education
7.5%
 
Financial Services
3.4%
Insurance
5.6%
 
Other
0.0%
Other
55.6%
Other
54.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

G2 Crowd User in Medical Devices

Does not directly integrate into Magento (so a single search, turns up as 8 search results, due to Magento's caching methods). The Analytics are completely out to lunch and inaccurate (you cannot exclude search queries by IP, so you cannot remove...

 
 No videos provided.
No videos provided.
 No downloads provided.No downloads provided.
Request More InformationRequest More InformationAsk SF Service Cloud a QuestionContact SF Service CloudRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.