Compare Inbenta, Salesforce Service Cloud, and Swiftype Site Search
 Inbenta 4.6 Based on 12 reviews |  Salesforce Service Cloud 4.1 Based on 1,468 reviews Optimized for quick response |  Swiftype Site Search 4.3 Based on 80 reviews |
Pricing
| ‐ | Salesforce Service Essentials $ 25 USD Per user/month (billed annually) | Standard $79 per month | |
| ‐ | Lightning Professional $ 75 USD Per user/month (billed annually) | Pro $199 per month | |
| ‐ | Lightning Enterprise $ 150 USD Per user/month (billed annually) | Enterprise Contact Vendor | |
| ‐ | Lightning Unlimited $ 300 USD Per user/month (billed annually) | ‐ | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.4 (Based on 12 reviews) | 8.6 (Based on 1,314 reviews) | 8.8 (Based on 77 reviews) |
| Ease of Use | 8.6 (Based on 12 reviews) | 8.2 (Based on 1,316 reviews) | 8.8 (Based on 77 reviews) |
| Ease of Setup | 9.2 (Based on 11 reviews) | 7.7 (Based on 577 reviews) | 8.8 (Based on 60 reviews) |
| Ease of Admin | 8.5 (Based on 11 reviews) | 8.1 (Based on 582 reviews) | 9.1 (Based on 60 reviews) |
| Quality of Support | 9.5 (Based on 12 reviews) | 8.2 (Based on 1,157 reviews) | 9.1 (Based on 69 reviews) |
| Ease of Doing Business With | 9.9 (Based on 11 reviews) | 8.5 (Based on 567 reviews) | 9.3 (Based on 57 reviews) |
| Product Direction (% positive) | 9.1 (Based on 12 reviews) | 8.0 (Based on 1,296 reviews) | 8.6 (Based on 75 reviews) |
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 25.0% | 25.3% | 36.3% |
Mid-Market (51-1000 emp.) | 50.0% | 41.0% | 45.0% |
Enterprise (> 1000 emp.) | 25.0% | 33.8% | 18.8% |
Reviewers' Industry
Internet 41.7% | Information Technology and Services 14.6% | Information Technology and Services 11.2% | |
Information Technology and Services 33.3% | Computer Software 14.5% | Computer Software 11.2% | |
Computer Software 16.7% | Internet 8.3% | Internet 10.3% | |
Government Administration 8.3% | Hospital & Health Care 3.6% | Higher Education 7.5% | |
| ‐ | Financial Services 3.4% | Insurance 5.6% | |
Other 0.0% | Other 55.6% | Other 54.2% |
Reviews
| Most Helpful Favorable Review | Neil H. Consultant in Internet Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook... | G2 Crowd User in Online Media Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party... | Jose d. Administrator in Internet The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype... |
| Most Helpful Critical Review | Joel S. Administrator They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for... | G2 Crowd User in Electrical/Electronic Manufacturing Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup | G2 Crowd User in Medical Devices Does not directly integrate into Magento (so a single search, turns up as 8 search results, due to Magento's caching methods). The Analytics are completely out to lunch and inaccurate (you cannot exclude search queries by IP, so you cannot remove... |
