Compare Inbenta, Salesforce Service Cloud, and Zendesk Support

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Essential
$5 /month
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Team
$19 /month
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Professional
$49 /month
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.6
(Based on 1,309 reviews)
8.8
(Based on 1,270 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.2
(Based on 1,311 reviews)
8.7
(Based on 1,274 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
7.7
(Based on 574 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.1
(Based on 580 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.2
(Based on 1,153 reviews)
8.5
(Based on 1,083 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.5
(Based on 564 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.0
(Based on 1,291 reviews)
7.8
(Based on 1,262 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
25.4%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
41.1%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
33.5%
16.3%
 
Internet
41.7%
Information Technology and Services
14.6%
Computer Software
18.1%
 
Information Technology and Services
33.3%
Computer Software
14.6%
Information Technology and Services
15.1%
 
Computer Software
16.7%
Internet
8.3%
Internet
10.6%
 
Government Administration
8.3%
Hospital & Health Care
3.7%
Marketing and Advertising
5.0%
 
Financial Services
3.4%
Telecommunications
3.3%
 
Other
0.0%
Other
55.5%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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