Compare Inbenta, Salesforce Service Cloud, and Zoho Desk

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Inbenta
Salesforce Service Cloud
Optimized for quick response
Zoho Desk
Optimized for quick response
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Inbenta
Inbenta
4.6
Based on 12 reviews
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Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,475 reviews
Optimized for quick response
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Zoho Desk
Zoho Desk
4.3
Based on 923 reviews
Optimized for quick response
 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
FREE
$0 /agent/month
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
PROFESSIONAL
$12 /agent/month
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
ENTERPRISE
$25 /agent/month
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.6
(Based on 1,321 reviews)
8.8
(Based on 843 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.2
(Based on 1,323 reviews)
8.7
(Based on 843 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
7.7
(Based on 580 reviews)
8.3
(Based on 690 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.1
(Based on 585 reviews)
8.5
(Based on 689 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.2
(Based on 1,164 reviews)
8.3
(Based on 756 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.5
(Based on 570 reviews)
8.6
(Based on 641 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.0
(Based on 1,303 reviews)
8.8
(Based on 834 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
25.3%
72.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
40.8%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
34.0%
5.8%
 
Internet
41.7%
Information Technology and Services
14.6%
Information Technology and Services
24.9%
 
Information Technology and Services
33.3%
Computer Software
14.6%
Computer Software
10.4%
 
Computer Software
16.7%
Internet
8.2%
Marketing and Advertising
4.2%
 
Government Administration
8.3%
Hospital & Health Care
3.6%
Internet
4.2%
 
Financial Services
3.4%
Telecommunications
4.1%
 
Other
0.0%
Other
55.6%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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