Compare Inbenta, Salesforce Service Cloud, Zoho Desk, and Freshdesk

Pricing

 
Salesforce Service Essentials
$ 25 USD
Per user/month (billed annually)
FREE
$0
/agent/month
Sprout
Free
for UNLIMITED agents
 
Lightning Professional
$ 75 USD
Per user/month (billed annually)
PROFESSIONAL
$12
/agent/month
Blossom
$19
/ agent / month billed annually
 
Lightning Enterprise
$ 150 USD
Per user/month (billed annually)
ENTERPRISE
$25
/agent/month
Garden
$35
/ agent / month billed annually
 
Lightning Unlimited
$ 300 USD
Per user/month (billed annually)
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Salesforce Service Cloud
Salesforce Service Essentials
$ 25 USDPer user/month (billed annually)
Lightning Professional
$ 75 USDPer user/month (billed annually)
Lightning Enterprise
$ 150 USDPer user/month (billed annually)
Lightning Unlimited
$ 300 USDPer user/month (billed annually)
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.4
8.7
8.5
Ease of Use
Ease of Use
8.5
8.0
8.5
8.8
Ease of Setup
Ease of Setup
9.1
7.5
8.2
8.5
Ease of Admin
Ease of Admin
8.3
7.9
8.4
8.7
Quality of Support
Quality of Support
9.4
8.1
8.2
8.9
Ease of Doing Business With
Ease of Doing Business With
9.8
8.4
8.5
8.8
Product Direction (% positive)
Product Direction (% positive)
9.0
7.8
8.7
8.6
Meets Requirements
Inbenta
8.2
Salesforce Service Cloud
8.4
Zoho Desk
8.7
Freshdesk
8.5
Ease of Use
Inbenta
8.5
Salesforce Service Cloud
8.0
Zoho Desk
8.5
Freshdesk
8.8
Ease of Setup
Inbenta
9.1
Salesforce Service Cloud
7.5
Zoho Desk
8.2
Freshdesk
8.5
Ease of Admin
Inbenta
8.3
Salesforce Service Cloud
7.9
Zoho Desk
8.4
Freshdesk
8.7
Quality of Support
Inbenta
9.4
Salesforce Service Cloud
8.1
Zoho Desk
8.2
Freshdesk
8.9
Ease of Doing Business With
Inbenta
9.8
Salesforce Service Cloud
8.4
Zoho Desk
8.5
Freshdesk
8.8
Product Direction (% positive)
Inbenta
9.0
Salesforce Service Cloud
7.8
Zoho Desk
8.7
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.2
Freshdesk
8.4
Response Automation
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.3
Freshdesk
8.4
SLA Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.2
Freshdesk
8.2
Attachments/Screencasts
Inbenta
Not enough data available
Salesforce Service Cloud
7.6
Zoho Desk
8.3
Freshdesk
8.4
Ticket Collaboration
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.6
Freshdesk
8.6
Ticket creation user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.7
Freshdesk
8.9
Ticket response user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.5
Freshdesk
8.8
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.6
Freshdesk
8.8
Searchable Articles
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.6
Freshdesk
8.6
Community Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.3
Freshdesk
8.4
Interactive FAQs & Forums
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.4
Freshdesk
8.5
Process
Mentions
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Zoho Desk
8.8
Freshdesk
Not enough data available
Tickets
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
9.0
Freshdesk
9.4
Macros
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.4
Freshdesk
8.8
Collaboration
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Zoho Desk
8.8
Freshdesk
9.1
Interaction
Web Portals
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.4
Freshdesk
7.2
Forum to Reponse
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.4
Freshdesk
8.5
Tickets and Tagging
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
8.7
Freshdesk
8.8
Live Chat
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.5
Freshdesk
8.8
Channels
Phone
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.7
Freshdesk
8.8
Text
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
9.0
Freshdesk
Not enough data available
Email
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Zoho Desk
9.2
Freshdesk
9.3
Social
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.7
Freshdesk
8.9
Live Chat
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.9
Freshdesk
9.1
Insight
Surveys
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
9.0
Freshdesk
8.8
Reporting
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Zoho Desk
9.0
Freshdesk
Not enough data available
Visitor Activity
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.8
Freshdesk
8.8
Help Desk
Inbenta
Not enough data available
Salesforce Service Cloud
8.6
Zoho Desk
9.1
Freshdesk
9.2
Communication Channels
Customer Portal
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.3
Freshdesk
8.6
Email to Case
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
8.7
Freshdesk
8.9
Chat/Live Support
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.5
Freshdesk
8.5
Social Integration
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.4
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Freshdesk
8.3
Customer and Contacts Database
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.3
Freshdesk
8.0
Products and Version Tracking
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Freshdesk
8.2
Call Scripting
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.2
Freshdesk
8.1
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.3
Freshdesk
8.3
Self Service/Community
Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Freshdesk
8.3
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.4
Freshdesk
8.5
Ideas/Feedback
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Freshdesk
8.3
Q&A
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Freshdesk
8.2
Reporting
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
Freshdesk
7.8
Dashboards
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.5
Freshdesk
8.2
Platform
ITIL Compliance
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.4
Freshdesk
8.2
Mobile User Support
Inbenta
Not enough data available
Salesforce Service Cloud
7.7
Zoho Desk
8.4
Freshdesk
8.1
Customization
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.3
Freshdesk
8.0
User, Role, and Access Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.4
Freshdesk
8.5
Internationalization
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.1
Freshdesk
8.1
Performance & Reliability
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.7
Freshdesk
8.8
Integration APIs
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
25.1%
71.9%
53.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
40.8%
22.3%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
34.1%
5.8%
10.8%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Salesforce Service Cloud
Small-Business
25.1%
Mid-Market
40.8%
Enterprise
34.1%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.3%
Enterprise
5.8%
Freshdesk
Small-Business
53.1%
Mid-Market
36.1%
Enterprise
10.8%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.6%
Information Technology and Services
24.2%
Information Technology and Services
20.4%
 
Information Technology and Services
33.3%
Computer Software
14.3%
Computer Software
10.7%
Computer Software
14.0%
 
Computer Software
16.7%
Internet
8.1%
Marketing and Advertising
4.1%
Internet
5.9%
 
Government Administration
8.3%
Hospital & Health Care
3.7%
Internet
4.0%
Education Management
3.7%
 
Financial Services
3.4%
Telecommunications
3.9%
E-Learning
3.4%
 
Other
0.0%
Other
56.0%
Other
53.0%
Other
52.7%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Salesforce Service Cloud
Information Technology and Services
14.6%
Computer Software
14.3%
Internet
8.1%
Hospital & Health Care
3.7%
Financial Services
3.4%
Other
56.0%
Zoho Desk
Information Technology and Services
24.2%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
53.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Inbenta
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Salesforce Service Cloud
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
Inbenta
No videos provided
Salesforce Service Cloud
Zoho Desk
Freshdesk

Downloads

Inbenta
No downloads provided
Salesforce Service Cloud
Zoho Desk
No downloads provided
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