Compare Inbenta, Salesforce Service Cloud, Zoho Desk, and HappyFox

Pricing

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
FREE
$0 /agent/month
Mighty
$29 per staff / month
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
PROFESSIONAL
$12 /agent/month
Fantastic
$49 per staff / month
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
ENTERPRISE
$25 /agent/month
Enterprise
$69 per staff / month
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Inbenta
Free Trial
Salesforce Service Cloud
Salesforce Service Essentials
$ 25 USDPer user/month (billed annually)
Lightning Professional
$ 75 USDPer user/month (billed annually)
Lightning Enterprise
$ 150 USDPer user/month (billed annually)
Lightning Unlimited
$ 300 USDPer user/month (billed annually)
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
8.4
8.6
8.9
Ease of Use
Ease of Use
8.5
8.0
8.5
9.3
Ease of Setup
Ease of Setup
9.1
7.5
8.2
8.9
Ease of Admin
Ease of Admin
8.3
7.9
8.4
9.1
Quality of Support
Quality of Support
9.4
8.1
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
9.8
8.4
8.5
9.3
Product Direction (% positive)
Product Direction (% positive)
9.0
7.8
8.7
9.3
Meets Requirements
Inbenta
8.2
Salesforce Service Cloud
8.4
Zoho Desk
8.6
HappyFox
8.9
Ease of Use
Inbenta
8.5
Salesforce Service Cloud
8.0
Zoho Desk
8.5
HappyFox
9.3
Ease of Setup
Inbenta
9.1
Salesforce Service Cloud
7.5
Zoho Desk
8.2
HappyFox
8.9
Ease of Admin
Inbenta
8.3
Salesforce Service Cloud
7.9
Zoho Desk
8.4
HappyFox
9.1
Quality of Support
Inbenta
9.4
Salesforce Service Cloud
8.1
Zoho Desk
8.2
HappyFox
9.2
Ease of Doing Business With
Inbenta
9.8
Salesforce Service Cloud
8.4
Zoho Desk
8.5
HappyFox
9.3
Product Direction (% positive)
Inbenta
9.0
Salesforce Service Cloud
7.8
Zoho Desk
8.7
HappyFox
9.3

Features

Ticket and Case Management
Workflow
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.2
HappyFox
8.8
Response Automation
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.3
HappyFox
8.9
SLA Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.2
HappyFox
8.6
Attachments/Screencasts
Inbenta
Not enough data available
Salesforce Service Cloud
7.6
Zoho Desk
8.3
HappyFox
8.4
Ticket Collaboration
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.6
HappyFox
8.9
Ticket creation user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.6
HappyFox
9.2
Ticket response user experience
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.5
HappyFox
9.1
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.6
HappyFox
8.5
Searchable Articles
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.6
HappyFox
8.8
Community Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.4
HappyFox
Not enough data available
Interaction
Web Portals
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.4
HappyFox
7.2
Forum to Reponse
Inbenta
Not enough data available
Salesforce Service Cloud
8.3
Zoho Desk
8.4
HappyFox
8.1
Tickets and Tagging
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
8.7
HappyFox
9.3
Live Chat
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.4
HappyFox
8.1
Communication Channels
Customer Portal
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.3
HappyFox
8.9
Email to Case
Inbenta
Not enough data available
Salesforce Service Cloud
8.5
Zoho Desk
8.7
HappyFox
9.1
Chat/Live Support
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.5
HappyFox
8.8
Social Integration
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.4
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
HappyFox
Not enough data available
Customer and Contacts Database
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.3
HappyFox
8.1
Products and Version Tracking
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
HappyFox
8.3
Call Scripting
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.2
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Salesforce Service Cloud
7.9
Zoho Desk
8.3
HappyFox
Not enough data available
Self Service/Community
Forums
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
HappyFox
8.0
Knowledge Base
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.4
HappyFox
8.4
Ideas/Feedback
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.3
HappyFox
8.5
Q&A
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.5
HappyFox
8.6
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
HappyFox
Not enough data available
Reporting
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.2
HappyFox
8.3
Dashboards
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
HappyFox
8.5
Platform
ITIL Compliance
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.4
HappyFox
9.1
Mobile User Support
Inbenta
Not enough data available
Salesforce Service Cloud
7.7
Zoho Desk
8.3
HappyFox
7.3
Customization
Inbenta
Not enough data available
Salesforce Service Cloud
8.1
Zoho Desk
8.3
HappyFox
8.3
User, Role, and Access Management
Inbenta
Not enough data available
Salesforce Service Cloud
8.4
Zoho Desk
8.4
HappyFox
8.7
Internationalization
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.1
HappyFox
9.1
Performance & Reliability
Inbenta
Not enough data available
Salesforce Service Cloud
8.2
Zoho Desk
8.7
HappyFox
9.2
Integration APIs
Inbenta
Not enough data available
Salesforce Service Cloud
8.0
Zoho Desk
8.4
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
25.2%
71.9%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
40.8%
22.1%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
34.0%
6.0%
15.5%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Salesforce Service Cloud
Small-Business
25.2%
Mid-Market
40.8%
Enterprise
34.0%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.1%
Enterprise
6.0%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.6%
Information Technology and Services
24.4%
Information Technology and Services
14.1%
 
Information Technology and Services
33.3%
Computer Software
14.3%
Computer Software
10.7%
Computer Software
12.2%
 
Computer Software
16.7%
Internet
8.1%
Marketing and Advertising
4.1%
Higher Education
6.4%
 
Government Administration
8.3%
Hospital & Health Care
3.7%
Telecommunications
4.0%
Real Estate
3.8%
 
Financial Services
3.4%
Internet
4.0%
Education Management
3.8%
 
Other
0.0%
Other
56.0%
Other
52.8%
Other
59.6%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Salesforce Service Cloud
Information Technology and Services
14.6%
Computer Software
14.3%
Internet
8.1%
Hospital & Health Care
3.7%
Financial Services
3.4%
Other
56.0%
Zoho Desk
Information Technology and Services
24.4%
Computer Software
10.7%
Marketing and Advertising
4.1%
Telecommunications
4.0%
Internet
4.0%
Other
52.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Neil H.
Consultant in Internet

not much, really. every tool requires training, and Inbenta's tools are relatively easy to use!

Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Inbenta
Most Helpful Favorable Review
Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

Most Helpful Critical Review
Neil H.
Consultant in Internet

not much, really. every tool requires training, and Inbenta's tools are relatively easy to use!

Salesforce Service Cloud
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

Zoho Desk
Most Helpful Favorable Review
G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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Videos

 No videos provided
No videos provided
Inbenta
No videos provided
Salesforce Service Cloud
Zoho Desk
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Inbenta
No downloads provided
Salesforce Service Cloud
Zoho Desk
No downloads provided
HappyFox
No downloads provided
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