Compare Inbenta vs SnapEngage
See this
comparison of Inbenta vs. SnapEngage
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16 per user / per month
 
Professional
From $26 per user / per month
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
Inbenta
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.7
Ease of Use
Ease of Use
8.5
9.2
Ease of Setup
Ease of Setup
9.1
8.9
Ease of Admin
Ease of Admin
8.3
8.8
Quality of Support
Quality of Support
9.4
9.1
Ease of Doing Business With
Ease of Doing Business With
9.8
9.4
Product Direction (% positive)
Product Direction (% positive)
9.0
8.6
Meets Requirements
Inbenta
8.2
SnapEngage
8.7
Ease of Use
Inbenta
8.5
SnapEngage
9.2
Ease of Setup
Inbenta
9.1
SnapEngage
8.9
Ease of Admin
Inbenta
8.3
SnapEngage
8.8
Quality of Support
Inbenta
9.4
SnapEngage
9.1
Ease of Doing Business With
Inbenta
9.8
SnapEngage
9.4
Product Direction (% positive)
Inbenta
9.0
SnapEngage
8.6

Features

Knowledge Share
Knowledge Base
Inbenta
Not enough data available
SnapEngage
8.9
Searchable Articles
Inbenta
Not enough data available
SnapEngage
8.3
Community Forums
Inbenta
Not enough data available
SnapEngage
Not enough data available
Interactive FAQs & Forums
Inbenta
Not enough data available
SnapEngage
Not enough data available
Interaction
Web Portals
Inbenta
Not enough data available
SnapEngage
8.7
Forum to Reponse
Inbenta
Not enough data available
SnapEngage
8.6
Tickets and Tagging
Inbenta
Not enough data available
SnapEngage
8.6
Live Chat
Inbenta
Not enough data available
SnapEngage
9.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.5%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
14.5%
 
Information Technology and Services
33.3%
Computer Software
14.5%
 
Computer Software
16.7%
Financial Services
5.3%
 
Government Administration
8.3%
Telecommunications
4.6%
 
Insurance
4.6%
 
Other
0.0%
Other
56.6%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

 
Inbenta
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
Inbenta
No downloads provided
SnapEngage
No downloads provided
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