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Compare Inbenta vs SnapEngage

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comparison of Inbenta vs. SnapEngage
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. SnapEngage rates 4.5/5 stars with 126 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essentials
From $16 per user / per month
 
Professional
From $26 per user / per month
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.8
(Based on 122 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
9.3
(Based on 124 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.2
(Based on 113 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.7
(Based on 122 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
43.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
47.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.6%
 
Internet
41.7%
Information Technology and Services
14.6%
 
Information Technology and Services
33.3%
Computer Software
14.6%
 
Computer Software
16.7%
Financial Services
5.3%
 
Government Administration
8.3%
Telecommunications
4.6%
 
Insurance
4.6%
 
Other
0.0%
Other
56.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

 
 No downloads provided.No downloads provided.
Ask Inbenta a QuestionContact InbentaAsk SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

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