Compare Inbenta, SnapEngage, and LiveEngage

 
Essentials
From $16 per user / per month
We build packaging and pricing around your needs, not ours.
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Professional
From $26 per user / per month
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.8
(Based on 123 reviews)
8.1
(Based on 47 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
9.3
(Based on 125 reviews)
7.9
(Based on 47 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
9.0
(Based on 79 reviews)
7.0
(Based on 33 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
9.0
(Based on 78 reviews)
7.3
(Based on 31 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.2
(Based on 114 reviews)
7.4
(Based on 45 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.4
(Based on 78 reviews)
7.2
(Based on 33 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.7
(Based on 123 reviews)
7.0
(Based on 45 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
42.9%
27.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
47.6%
43.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.5%
29.2%
 
Internet
41.7%
Information Technology and Services
14.5%
Telecommunications
12.1%
 
Information Technology and Services
33.3%
Computer Software
14.5%
Computer Software
8.6%
 
Computer Software
16.7%
Financial Services
5.3%
Philanthropy
6.9%
 
Government Administration
8.3%
Telecommunications
4.6%
Outsourcing/Offshoring
6.9%
 
Insurance
4.6%
Consumer Goods
6.9%
 
Other
0.0%
Other
56.6%
Other
58.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Computer Software

I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...

Most Helpful Critical Review
Most Helpful Critical Review
Neil H.
Consultant in Internet

not much, really. every tool requires training, and Inbenta's tools are relatively easy to use!

Aubree G.
User

the layout isn't always aesthetically pleasing

G2 Crowd User in Printing

Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...

 
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Kate from G2 Crowd

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