Compare Inbenta, SnapEngage, and Olark

 
Essentials
From $16 per user / per month
Olark Live Chat
$17 per month
 
Professional
From $26 per user / per month
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.8
(Based on 123 reviews)
9.0
(Based on 179 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
9.3
(Based on 125 reviews)
9.3
(Based on 181 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
9.0
(Based on 79 reviews)
9.1
(Based on 94 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
9.0
(Based on 78 reviews)
9.0
(Based on 95 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.2
(Based on 114 reviews)
8.9
(Based on 147 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.4
(Based on 78 reviews)
9.2
(Based on 87 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.7
(Based on 123 reviews)
8.3
(Based on 182 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
42.9%
47.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
47.6%
46.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.5%
5.4%
 
Internet
41.7%
Information Technology and Services
14.5%
Computer Software
22.4%
 
Information Technology and Services
33.3%
Computer Software
14.5%
Internet
13.4%
 
Computer Software
16.7%
Financial Services
5.3%
Retail
6.0%
 
Government Administration
8.3%
Telecommunications
4.6%
Education Management
4.7%
 
Insurance
4.6%
Marketing and Advertising
3.4%
 
Other
0.0%
Other
56.6%
Other
50.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Aubree G.
User

the layout isn't always aesthetically pleasing

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
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