Compare Inbenta, SnapEngage, and Pure Chat

 
Essentials
From $16 per user / per month
Free
100% Free
 
Professional
From $26 per user / per month
Pro
$99/mo (paid monthly)
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.8
(Based on 123 reviews)
9.0
(Based on 149 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
9.3
(Based on 125 reviews)
9.4
(Based on 150 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
9.0
(Based on 79 reviews)
9.4
(Based on 63 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
9.0
(Based on 78 reviews)
9.1
(Based on 61 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.2
(Based on 114 reviews)
9.1
(Based on 135 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.4
(Based on 78 reviews)
9.4
(Based on 59 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.7
(Based on 123 reviews)
9.0
(Based on 152 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
42.9%
61.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
47.6%
28.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.5%
10.6%
 
Internet
41.7%
Information Technology and Services
14.5%
Higher Education
6.3%
 
Information Technology and Services
33.3%
Computer Software
14.5%
Financial Services
6.3%
 
Computer Software
16.7%
Financial Services
5.3%
Computer Software
5.8%
 
Government Administration
8.3%
Telecommunications
4.6%
Retail
4.7%
 
Insurance
4.6%
Information Technology and Services
4.7%
 
Other
0.0%
Other
56.6%
Other
72.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Aubree G.
User

the layout isn't always aesthetically pleasing

Jessica P.
Administrator in Automotive

Sometimes repose time seems dragged out.

 
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