Compare Inbenta vs Swiftype Site Search
See this
comparison of Inbenta vs. Swiftype Site Search
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Swiftype Site Search rates 4.3/5 stars with 80 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Standard
$79
per month
 
Pro
$199
per month
 
Enterprise
Contact Vendor
 
Free Trial
Free Trial
Inbenta
Free Trial
Swiftype Site Search
Standard
$79per month
Pro
$199per month
Enterprise
Contact Vendor
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.7
Ease of Use
Ease of Use
8.5
8.6
Ease of Setup
Ease of Setup
9.1
8.6
Ease of Admin
Ease of Admin
8.3
9.0
Quality of Support
Quality of Support
9.4
9.0
Ease of Doing Business With
Ease of Doing Business With
9.8
9.2
Product Direction (% positive)
Product Direction (% positive)
9.0
8.4
Meets Requirements
Inbenta
8.2
Swiftype Site Search
8.7
Ease of Use
Inbenta
8.5
Swiftype Site Search
8.6
Ease of Setup
Inbenta
9.1
Swiftype Site Search
8.6
Ease of Admin
Inbenta
8.3
Swiftype Site Search
9.0
Quality of Support
Inbenta
9.4
Swiftype Site Search
9.0
Ease of Doing Business With
Inbenta
9.8
Swiftype Site Search
9.2
Product Direction (% positive)
Inbenta
9.0
Swiftype Site Search
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
36.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
18.8%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Swiftype Site Search
Small-Business
36.3%
Mid-Market
45.0%
Enterprise
18.8%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
11.2%
 
Information Technology and Services
33.3%
Computer Software
11.2%
 
Computer Software
16.7%
Internet
10.3%
 
Government Administration
8.3%
Higher Education
7.5%
 
Insurance
5.6%
 
Other
0.0%
Other
54.2%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Swiftype Site Search
Information Technology and Services
11.2%
Computer Software
11.2%
Internet
10.3%
Higher Education
7.5%
Insurance
5.6%
Other
54.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Frank B.
Executive Sponsor in Information Technology and Services

Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS...

 
Inbenta
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Swiftype Site Search
Most Helpful Favorable Review
Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
Frank B.
Executive Sponsor in Information Technology and Services

Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS...

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