Compare Inbenta vs Talkus
See this
comparison of Inbenta vs. Talkus
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial
Inbenta
Free Trial
Talkus
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.9
Ease of Use
Ease of Use
8.5
9.2
Ease of Setup
Ease of Setup
9.1
9.5
Ease of Admin
Ease of Admin
8.3
8.8
Quality of Support
Quality of Support
9.4
9.3
Ease of Doing Business With
Ease of Doing Business With
9.8
9.8
Product Direction (% positive)
Product Direction (% positive)
9.0
10.0
Meets Requirements
Inbenta
8.2
Talkus
8.9
Ease of Use
Inbenta
8.5
Talkus
9.2
Ease of Setup
Inbenta
9.1
Talkus
9.5
Ease of Admin
Inbenta
8.3
Talkus
8.8
Quality of Support
Inbenta
9.4
Talkus
9.3
Ease of Doing Business With
Inbenta
9.8
Talkus
9.8
Product Direction (% positive)
Inbenta
9.0
Talkus
10.0

Features

Ticket and Case Management
Workflow
Inbenta
Not enough data available
Talkus
9.7
Response Automation
Inbenta
Not enough data available
Talkus
Not enough data available
SLA Management
Inbenta
Not enough data available
Talkus
Not enough data available
Attachments/Screencasts
Inbenta
Not enough data available
Talkus
9.3
Ticket Collaboration
Inbenta
Not enough data available
Talkus
Not enough data available
Ticket creation user experience
Inbenta
Not enough data available
Talkus
9.3
Ticket response user experience
Inbenta
Not enough data available
Talkus
Not enough data available
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Talkus
Not enough data available
Searchable Articles
Inbenta
Not enough data available
Talkus
Not enough data available
Community Forums
Inbenta
Not enough data available
Talkus
Not enough data available
Interactive FAQs & Forums
Inbenta
Not enough data available
Talkus
Not enough data available
Interaction
Web Portals
Inbenta
Not enough data available
Talkus
Not enough data available
Forum to Reponse
Inbenta
Not enough data available
Talkus
Not enough data available
Tickets and Tagging
Inbenta
Not enough data available
Talkus
Not enough data available
Live Chat
Inbenta
Not enough data available
Talkus
Not enough data available
Communication Channels
Customer Portal
Inbenta
Not enough data available
Talkus
Not enough data available
Email to Case
Inbenta
Not enough data available
Talkus
Not enough data available
Chat/Live Support
Inbenta
Not enough data available
Talkus
10.0
Social Integration
Inbenta
Not enough data available
Talkus
Not enough data available
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Talkus
Not enough data available
Customer and Contacts Database
Inbenta
Not enough data available
Talkus
Not enough data available
Products and Version Tracking
Inbenta
Not enough data available
Talkus
Not enough data available
Call Scripting
Inbenta
Not enough data available
Talkus
Not enough data available
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Talkus
Not enough data available
Self Service/Community
Forums
Inbenta
Not enough data available
Talkus
Not enough data available
Knowledge Base
Inbenta
Not enough data available
Talkus
Not enough data available
Ideas/Feedback
Inbenta
Not enough data available
Talkus
Not enough data available
Q&A
Inbenta
Not enough data available
Talkus
Not enough data available
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Talkus
Not enough data available
Reporting
Inbenta
Not enough data available
Talkus
Not enough data available
Dashboards
Inbenta
Not enough data available
Talkus
Not enough data available
Platform
ITIL Compliance
Inbenta
Not enough data available
Talkus
Not enough data available
Mobile User Support
Inbenta
Not enough data available
Talkus
Not enough data available
Customization
Inbenta
Not enough data available
Talkus
9.3
User, Role, and Access Management
Inbenta
Not enough data available
Talkus
Not enough data available
Internationalization
Inbenta
Not enough data available
Talkus
Not enough data available
Performance & Reliability
Inbenta
Not enough data available
Talkus
9.7
Integration APIs
Inbenta
Not enough data available
Talkus
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
8.3%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%

Reviewers' Industry

 
Internet
41.7%
Internet
25.0%
 
Information Technology and Services
33.3%
Logistics and Supply Chain
16.7%
 
Computer Software
16.7%
Marketing and Advertising
8.3%
 
Government Administration
8.3%
Leisure, Travel & Tourism
8.3%
 
Information Technology and Services
8.3%
 
Other
0.0%
Other
33.3%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

Most Helpful Critical Review
Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

 
Inbenta
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

Talkus
Most Helpful Favorable Review
Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

Screenshots

 
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