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Compare Inbenta vs TeamSupport

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comparison of Inbenta vs. TeamSupport
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. TeamSupport rates 4.3/5 stars with 489 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.7
(Based on 476 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.8
(Based on 477 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.5
(Based on 222 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.8
(Based on 224 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.0
(Based on 432 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.3
(Based on 229 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
9.1
(Based on 478 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
41.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
10.7%
 
Internet
41.7%
Computer Software
27.7%
 
Information Technology and Services
33.3%
Information Technology and Services
20.9%
 
Computer Software
16.7%
Internet
5.8%
 
Government Administration
8.3%
Financial Services
4.7%
 
Hospitality
3.7%
 
Other
0.0%
Other
37.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Joel S.
Administrator in Information Technology and Services

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

David L.
User

could not open more than 1 teamsupport tab, could not CC: anyone, could not communicate at all internally

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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