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Compare Inbenta vs TeamSupport

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comparison of Inbenta vs. TeamSupport
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. TeamSupport rates 4.3/5 stars with 481 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.7
(Based on 468 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.8
(Based on 469 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.8
(Based on 221 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.0
(Based on 424 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.3
(Based on 226 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
9.1
(Based on 470 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
10.4%
 
Internet
41.7%
Computer Software
27.9%
 
Information Technology and Services
33.3%
Information Technology and Services
21.4%
 
Computer Software
16.7%
Internet
5.9%
 
Government Administration
8.3%
Financial Services
4.6%
 
Hospitality
3.8%
 
Other
0.0%
Other
36.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Zo S.
Executive Sponsor in Internet

Definitely a bit nit picky, but It sometimes feels like there is too much information available.

G2 Crowd User in Financial Services

The functionality and how difficult it is to perform a basic task. Navigation isn't intuitive.

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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