Compare Inbenta vs TeamSupport
See this
comparison of Inbenta vs. TeamSupport
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. TeamSupport rates 4.3/5 stars with 516 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Inbenta
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.6
Ease of Use
Ease of Use
8.5
8.6
Ease of Setup
Ease of Setup
9.1
8.3
Ease of Admin
Ease of Admin
8.3
8.7
Quality of Support
Quality of Support
9.4
8.8
Ease of Doing Business With
Ease of Doing Business With
9.8
9.2
Product Direction (% positive)
Product Direction (% positive)
9.0
9.0
Meets Requirements
Inbenta
8.2
TeamSupport
8.6
Ease of Use
Inbenta
8.5
TeamSupport
8.6
Ease of Setup
Inbenta
9.1
TeamSupport
8.3
Ease of Admin
Inbenta
8.3
TeamSupport
8.7
Quality of Support
Inbenta
9.4
TeamSupport
8.8
Ease of Doing Business With
Inbenta
9.8
TeamSupport
9.2
Product Direction (% positive)
Inbenta
9.0
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Inbenta
Not enough data available
TeamSupport
8.4
Response Automation
Inbenta
Not enough data available
TeamSupport
8.5
SLA Management
Inbenta
Not enough data available
TeamSupport
8.4
Attachments/Screencasts
Inbenta
Not enough data available
TeamSupport
8.6
Ticket Collaboration
Inbenta
Not enough data available
TeamSupport
8.8
Ticket creation user experience
Inbenta
Not enough data available
TeamSupport
8.9
Ticket response user experience
Inbenta
Not enough data available
TeamSupport
8.8
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
TeamSupport
8.2
Searchable Articles
Inbenta
Not enough data available
TeamSupport
8.3
Community Forums
Inbenta
Not enough data available
TeamSupport
7.9
Interactive FAQs & Forums
Inbenta
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Inbenta
Not enough data available
TeamSupport
8.7
Forum to Reponse
Inbenta
Not enough data available
TeamSupport
8.4
Tickets and Tagging
Inbenta
Not enough data available
TeamSupport
8.8
Live Chat
Inbenta
Not enough data available
TeamSupport
8.4
Communication Channels
Customer Portal
Inbenta
Not enough data available
TeamSupport
8.4
Email to Case
Inbenta
Not enough data available
TeamSupport
8.9
Chat/Live Support
Inbenta
Not enough data available
TeamSupport
8.4
Social Integration
Inbenta
Not enough data available
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
TeamSupport
7.9
Customer and Contacts Database
Inbenta
Not enough data available
TeamSupport
8.6
Products and Version Tracking
Inbenta
Not enough data available
TeamSupport
8.6
Call Scripting
Inbenta
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Inbenta
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
Inbenta
Not enough data available
TeamSupport
8.3
Knowledge Base
Inbenta
Not enough data available
TeamSupport
8.4
Ideas/Feedback
Inbenta
Not enough data available
TeamSupport
8.4
Q&A
Inbenta
Not enough data available
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
TeamSupport
Not enough data available
Reporting
Inbenta
Not enough data available
TeamSupport
8.3
Dashboards
Inbenta
Not enough data available
TeamSupport
8.6
Platform
ITIL Compliance
Inbenta
Not enough data available
TeamSupport
Not enough data available
Mobile User Support
Inbenta
Not enough data available
TeamSupport
7.4
Customization
Inbenta
Not enough data available
TeamSupport
8.4
User, Role, and Access Management
Inbenta
Not enough data available
TeamSupport
8.7
Internationalization
Inbenta
Not enough data available
TeamSupport
7.8
Performance & Reliability
Inbenta
Not enough data available
TeamSupport
8.7
Integration APIs
Inbenta
Not enough data available
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
11.3%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Internet
41.7%
Computer Software
27.2%
 
Information Technology and Services
33.3%
Information Technology and Services
21.0%
 
Computer Software
16.7%
Internet
5.7%
 
Government Administration
8.3%
Financial Services
4.4%
 
Hospitality
3.6%
 
Other
0.0%
Other
38.1%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Neil H.
Consultant in Internet

not much, really. every tool requires training, and Inbenta's tools are relatively easy to use!

G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

 
Inbenta
Most Helpful Favorable Review
Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

Most Helpful Critical Review
Neil H.
Consultant in Internet

not much, really. every tool requires training, and Inbenta's tools are relatively easy to use!

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Inbenta
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Request More InformationRequest More Information