Compare Inbenta vs Teamwork Desk

See this comparison of Inbenta vs. Teamwork Desk based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
3.1%
 
Internet
41.7%
Marketing and Advertising
25.0%
 
Information Technology and Services
33.3%
Information Technology and Services
20.5%
 
Computer Software
16.7%
Logistics and Supply Chain
6.8%
 
Government Administration
8.3%
Computer Software
6.8%
 
Internet
6.8%
 
Other
0.0%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

G2 Crowd User in Marketing and Advertising

Organization and how multiple users can see what happened on a task. It has made our job have better accountability, too.

Most Helpful Critical Review
Most Helpful Critical Review
Joel S.
Administrator in Information Technology and Services

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
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Kate from G2 Crowd

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