Compare Inbenta vs Teamwork Desk

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comparison of Inbenta vs. Teamwork Desk
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Teamwork Desk rates 4.4/5 stars with 34 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
9.0
(Based on 28 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.8
(Based on 30 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.9
(Based on 16 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
9.0
(Based on 15 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.1
(Based on 27 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.0
(Based on 15 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
9.3
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
79.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
17.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
2.9%
 
Internet
41.7%
Marketing and Advertising
23.9%
 
Information Technology and Services
33.3%
Information Technology and Services
19.6%
 
Computer Software
16.7%
Computer Software
8.7%
 
Government Administration
8.3%
Logistics and Supply Chain
6.5%
 
Internet
6.5%
 
Other
0.0%
Other
34.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

G2 Crowd User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

Most Helpful Critical Review
Most Helpful Critical Review
Neil H.
Consultant in Internet

not much, really. every tool requires training, and Inbenta's tools are relatively easy to use!

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
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Kate from G2 Crowd

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