Compare Inbenta vs UseResponse
See this
comparison of Inbenta vs. UseResponse
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Enterprise Package
$3000+
per solution
 
Self-Hosted
$899
one-time fee
 
Cloud
$15
per agent, per month
 
Free Trial
Free Trial Unavailable
Inbenta
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
9.0
Ease of Use
Ease of Use
8.5
9.3
Ease of Setup
Ease of Setup
9.1
9.2
Ease of Admin
Ease of Admin
8.3
9.2
Quality of Support
Quality of Support
9.4
9.9
Ease of Doing Business With
Ease of Doing Business With
9.8
9.8
Product Direction (% positive)
Product Direction (% positive)
9.0
10.0
Meets Requirements
Inbenta
8.2
UseResponse
9.0
Ease of Use
Inbenta
8.5
UseResponse
9.3
Ease of Setup
Inbenta
9.1
UseResponse
9.2
Ease of Admin
Inbenta
8.3
UseResponse
9.2
Quality of Support
Inbenta
9.4
UseResponse
9.9
Ease of Doing Business With
Inbenta
9.8
UseResponse
9.8
Product Direction (% positive)
Inbenta
9.0
UseResponse
10.0

Features

Ticket and Case Management
Workflow
Inbenta
Not enough data available
UseResponse
9.3
Response Automation
Inbenta
Not enough data available
UseResponse
9.5
SLA Management
Inbenta
Not enough data available
UseResponse
Not enough data available
Attachments/Screencasts
Inbenta
Not enough data available
UseResponse
9.6
Ticket Collaboration
Inbenta
Not enough data available
UseResponse
9.4
Ticket creation user experience
Inbenta
Not enough data available
UseResponse
9.5
Ticket response user experience
Inbenta
Not enough data available
UseResponse
9.3
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
UseResponse
Not enough data available
Searchable Articles
Inbenta
Not enough data available
UseResponse
Not enough data available
Community Forums
Inbenta
Not enough data available
UseResponse
Not enough data available
Interactive FAQs & Forums
Inbenta
Not enough data available
UseResponse
Not enough data available
Process
Mentions
Inbenta
Not enough data available
UseResponse
Not enough data available
Tickets
Inbenta
Not enough data available
UseResponse
Not enough data available
Macros
Inbenta
Not enough data available
UseResponse
Not enough data available
Collaboration
Inbenta
Not enough data available
UseResponse
Not enough data available
Interaction
Web Portals
Inbenta
Not enough data available
UseResponse
Not enough data available
Forum to Reponse
Inbenta
Not enough data available
UseResponse
Not enough data available
Tickets and Tagging
Inbenta
Not enough data available
UseResponse
Not enough data available
Live Chat
Inbenta
Not enough data available
UseResponse
Not enough data available
Channels
Phone
Inbenta
Not enough data available
UseResponse
Not enough data available
Text
Inbenta
Not enough data available
UseResponse
Not enough data available
Email
Inbenta
Not enough data available
UseResponse
Not enough data available
Social
Inbenta
Not enough data available
UseResponse
Not enough data available
Live Chat
Inbenta
Not enough data available
UseResponse
Not enough data available
Insight
Surveys
Inbenta
Not enough data available
UseResponse
Not enough data available
Reporting
Inbenta
Not enough data available
UseResponse
Not enough data available
Visitor Activity
Inbenta
Not enough data available
UseResponse
Not enough data available
Help Desk
Inbenta
Not enough data available
UseResponse
Not enough data available
Communication Channels
Customer Portal
Inbenta
Not enough data available
UseResponse
9.6
Email to Case
Inbenta
Not enough data available
UseResponse
9.4
Chat/Live Support
Inbenta
Not enough data available
UseResponse
9.0
Social Integration
Inbenta
Not enough data available
UseResponse
Not enough data available
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
UseResponse
Not enough data available
Customer and Contacts Database
Inbenta
Not enough data available
UseResponse
Not enough data available
Products and Version Tracking
Inbenta
Not enough data available
UseResponse
Not enough data available
Call Scripting
Inbenta
Not enough data available
UseResponse
Not enough data available
Interactive Voice Response (IVR)
Inbenta
Not enough data available
UseResponse
Not enough data available
Self Service/Community
Forums
Inbenta
Not enough data available
UseResponse
8.6
Knowledge Base
Inbenta
Not enough data available
UseResponse
9.3
Ideas/Feedback
Inbenta
Not enough data available
UseResponse
8.9
Q&A
Inbenta
Not enough data available
UseResponse
9.6
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
UseResponse
Not enough data available
Reporting
Inbenta
Not enough data available
UseResponse
8.1
Dashboards
Inbenta
Not enough data available
UseResponse
8.1
Platform
ITIL Compliance
Inbenta
Not enough data available
UseResponse
Not enough data available
Mobile User Support
Inbenta
Not enough data available
UseResponse
9.3
Customization
Inbenta
Not enough data available
UseResponse
9.2
User, Role, and Access Management
Inbenta
Not enough data available
UseResponse
9.3
Internationalization
Inbenta
Not enough data available
UseResponse
9.8
Performance & Reliability
Inbenta
Not enough data available
UseResponse
8.5
Integration APIs
Inbenta
Not enough data available
UseResponse
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
13.3%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
25.0%
 
Information Technology and Services
33.3%
Semiconductors
10.0%
 
Computer Software
16.7%
Internet
10.0%
 
Government Administration
8.3%
Higher Education
10.0%
 
Financial Services
10.0%
 
Other
0.0%
Other
35.0%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Joel S.
Administrator

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Nicolas C.
Administrator in Information Technology and Services

Nothing

 
Inbenta
Most Helpful Favorable Review
Joel S.
Administrator

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

UseResponse
Most Helpful Favorable Review
Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Most Helpful Critical Review
Nicolas C.
Administrator in Information Technology and Services

Nothing

Screenshots

 
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