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Compare Inbenta vs UseResponse

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comparison of Inbenta vs. UseResponse
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
14.3%
 
Internet
41.7%
Information Technology and Services
26.3%
 
Information Technology and Services
33.3%
Internet
10.5%
 
Computer Software
16.7%
Computer Software
10.5%
 
Government Administration
8.3%
Financial Services
10.5%
 
Semiconductors
10.5%
 
Other
0.0%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Dhruvam N.
Administrator in Information Technology and Services

I have been running a retail business and faced problems with clients requests and support. It’s easier 100% to support our clients via tickets rather than emails as we used to do before. As our company is a global retail business we are now using...

Most Helpful Critical Review
Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

Nicolas C.
Administrator in Information Technology and Services

Nothing

 
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