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Compare Inbenta vs UseResponse

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comparison of Inbenta vs. UseResponse
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
9.4
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
13.3%
 
Internet
41.7%
Information Technology and Services
25.0%
 
Information Technology and Services
33.3%
Semiconductors
10.0%
 
Computer Software
16.7%
Internet
10.0%
 
Government Administration
8.3%
Higher Education
10.0%
 
Financial Services
10.0%
 
Other
0.0%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

G2 Crowd User in Semiconductors

Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too.

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

G2 Crowd User

Some functionality we wanted hasn't been implemented.

 
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