Compare Inbenta, Vision Helpdesk, and Google Enterprise Search

 
Starter Help Desk
$12 per staff per mo billed annually
 
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
9.3
(Based on 44 reviews)
9.0
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
9.1
(Based on 44 reviews)
8.8
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.9
(Based on 42 reviews)
7.3
(Based on 5 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
9.3
(Based on 42 reviews)
7.6
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.7
(Based on 43 reviews)
8.2
(Based on 10 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.7
(Based on 41 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
9.8
(Based on 44 reviews)
8.0
(Based on 16 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
61.4%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
29.5%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.1%
46.2%
 
Internet
41.7%
Non-Profit Organization Management
25.5%
Information Technology and Services
30.0%
 
Information Technology and Services
33.3%
Internet
14.5%
Telecommunications
10.0%
 
Computer Software
16.7%
Information Technology and Services
12.7%
Management Consulting
10.0%
 
Government Administration
8.3%
Individual & Family Services
5.5%
Consumer Services
10.0%
 
Education Management
5.5%
Research
5.0%
 
Other
0.0%
Other
36.4%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

G2 Crowd User in Computer Software

This appliance will help keep everything within your organization's network, organized and easy to find.

Most Helpful Critical Review
Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Information Technology and Services

There's a steep learning curve for new users. The user interface is not especially intuitive, unfortunately.

 
 No screenshots provided.
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Kate from G2 Crowd

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