Compare Inbenta, Vision Helpdesk, and Google Enterprise Search
 Inbenta 4.6 Based on 12 reviews |  Vision Helpdesk 4.7 Based on 44 reviews |  Google Enterprise Search 4.1 Based on 17 reviews |
Pricing
| ‐ | Starter Help Desk $12 per staff per mo billed annually | ‐ | |
| ‐ | Pro Help Desk Software $20 per staff per mo billed annually | ‐ | |
| ‐ | Satellite Desk $24 per staff per mo billed annually | ‐ | |
| ‐ | Pro Service Desk $32 per staff per mo billed annually | ‐ | |
| ‐ | Ent Service Desk $48 per staff per mo billed annually | ‐ | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.4 (Based on 12 reviews) | 9.3 (Based on 44 reviews) | 9.0 (Based on 13 reviews) |
| Ease of Use | 8.6 (Based on 12 reviews) | 9.1 (Based on 44 reviews) | 8.8 (Based on 13 reviews) |
| Ease of Setup | 9.2 (Based on 11 reviews) | 8.9 (Based on 42 reviews) | 7.3 (Based on 5 reviews) |
| Ease of Admin | 8.5 (Based on 11 reviews) | 9.3 (Based on 42 reviews) | 7.6 (Based on 5 reviews) |
| Quality of Support | 9.5 (Based on 12 reviews) | 9.7 (Based on 43 reviews) | 8.2 (Based on 10 reviews) |
| Ease of Doing Business With | 9.9 (Based on 11 reviews) | 9.7 (Based on 41 reviews) | Not enough data available |
| Product Direction (% positive) | 9.1 (Based on 12 reviews) | 9.8 (Based on 44 reviews) | 8.0 (Based on 16 reviews) |
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 25.0% | 61.4% | 38.5% |
Mid-Market (51-1000 emp.) | 50.0% | 29.5% | 15.4% |
Enterprise (> 1000 emp.) | 25.0% | 9.1% | 46.2% |
Reviewers' Industry
Internet 41.7% | Non-Profit Organization Management 25.5% | Information Technology and Services 30.0% | |
Information Technology and Services 33.3% | Internet 14.5% | Telecommunications 10.0% | |
Computer Software 16.7% | Information Technology and Services 12.7% | Management Consulting 10.0% | |
Government Administration 8.3% | Individual & Family Services 5.5% | Consumer Services 10.0% | |
| ‐ | Education Management 5.5% | Research 5.0% | |
Other 0.0% | Other 36.4% | Other 35.0% |
Reviews
| Most Helpful Favorable Review | Jessica C. Industry Analyst / Tech Writer in Information Technology and Services I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content. | William D. Administrator in Information Technology and Services Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface).... | G2 Crowd User in Computer Software This appliance will help keep everything within your organization's network, organized and easy to find. |
| Most Helpful Critical Review | Joel S. Administrator They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for... | G2 Crowd User Everything was a bit slow and buggy at times. | G2 Crowd User in Information Technology and Services There's a steep learning curve for new users. The user interface is not especially intuitive, unfortunately. |
