Compare Inbenta, Vision Helpdesk, and Swiftype Site Search

 
Starter Help Desk
$12 per staff per mo billed annually
Standard
$79 per month
 
Pro Help Desk Software
$20 per staff per mo billed annually
Pro
$199 per month
 
Satellite Desk
$24 per staff per mo billed annually
Enterprise
Contact Vendor
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
9.3
(Based on 44 reviews)
8.8
(Based on 77 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
9.1
(Based on 44 reviews)
8.8
(Based on 77 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.9
(Based on 42 reviews)
8.8
(Based on 60 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
9.3
(Based on 42 reviews)
9.1
(Based on 60 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.7
(Based on 43 reviews)
9.1
(Based on 69 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.7
(Based on 41 reviews)
9.3
(Based on 57 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
9.8
(Based on 44 reviews)
8.6
(Based on 75 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
61.4%
36.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
29.5%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.1%
18.8%
 
Internet
41.7%
Non-Profit Organization Management
25.5%
Information Technology and Services
11.2%
 
Information Technology and Services
33.3%
Internet
14.5%
Computer Software
11.2%
 
Computer Software
16.7%
Information Technology and Services
12.7%
Internet
10.3%
 
Government Administration
8.3%
Individual & Family Services
5.5%
Higher Education
7.5%
 
Education Management
5.5%
Insurance
5.6%
 
Other
0.0%
Other
36.4%
Other
54.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Computer Software

Some limitations for styling that don't come out of the box. We had some issues with the Engagement Module pulling a different image (somehow it wasn't pulling the main blog header image) and that was a bit annoying to fix. There was ultimately a solution,...

 
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Kate from G2 Crowd

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