Compare Inbenta, Vision Helpdesk, Swiftype Site Search, and Algolia

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Standard
$79
per month
Community
$0
per month
 
Pro Help Desk Software
$20
per staff per mo billed annually
Pro
$199
per month
Starter
Starting at $29
per month
 
Satellite Desk
$24
per staff per mo billed annually
Enterprise
Contact Vendor
Pro
Starting at $499
per month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
Contact Us
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Inbenta
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Swiftype Site Search
Standard
$79per month
Pro
$199per month
Enterprise
Contact Vendor
Free Trial
Algolia
Community
$0per month
Starter
Starting at $29per month
Pro
Starting at $499per month
Enterprise
Contact Us
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.2
8.7
9.3
Ease of Use
Ease of Use
8.5
8.9
8.6
8.8
Ease of Setup
Ease of Setup
9.1
8.8
8.6
8.7
Ease of Admin
Ease of Admin
8.3
9.2
9.0
8.9
Quality of Support
Quality of Support
9.4
9.6
9.0
8.8
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
9.2
9.2
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
8.4
9.5
Meets Requirements
Inbenta
8.2
Vision Helpdesk
9.2
Swiftype Site Search
8.7
Algolia
9.3
Ease of Use
Inbenta
8.5
Vision Helpdesk
8.9
Swiftype Site Search
8.6
Algolia
8.8
Ease of Setup
Inbenta
9.1
Vision Helpdesk
8.8
Swiftype Site Search
8.6
Algolia
8.7
Ease of Admin
Inbenta
8.3
Vision Helpdesk
9.2
Swiftype Site Search
9.0
Algolia
8.9
Quality of Support
Inbenta
9.4
Vision Helpdesk
9.6
Swiftype Site Search
9.0
Algolia
8.8
Ease of Doing Business With
Inbenta
9.8
Vision Helpdesk
9.6
Swiftype Site Search
9.2
Algolia
9.2
Product Direction (% positive)
Inbenta
9.0
Vision Helpdesk
9.5
Swiftype Site Search
8.4
Algolia
9.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
63.0%
36.3%
75.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
28.3%
45.0%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
8.7%
18.8%
2.9%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
Swiftype Site Search
Small-Business
36.3%
Mid-Market
45.0%
Enterprise
18.8%
Algolia
Small-Business
75.4%
Mid-Market
21.7%
Enterprise
2.9%

Reviewers' Industry

 
Internet
41.7%
Non-Profit Organization Management
26.3%
Information Technology and Services
11.2%
Computer Software
15.1%
 
Information Technology and Services
33.3%
Internet
14.0%
Computer Software
11.2%
Internet
12.8%
 
Computer Software
16.7%
Information Technology and Services
12.3%
Internet
10.3%
Information Technology and Services
9.3%
 
Government Administration
8.3%
Individual & Family Services
5.3%
Higher Education
7.5%
Retail
5.8%
 
Education Management
5.3%
Insurance
5.6%
E-Learning
5.8%
 
Other
0.0%
Other
36.8%
Other
54.2%
Other
51.2%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
Swiftype Site Search
Information Technology and Services
11.2%
Computer Software
11.2%
Internet
10.3%
Higher Education
7.5%
Insurance
5.6%
Other
54.2%
Algolia
Computer Software
15.1%
Internet
12.8%
Information Technology and Services
9.3%
Retail
5.8%
E-Learning
5.8%
Other
51.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Milad T.
User in Computer Software

Algolia is very stable with rich APIs and fast response times. It supports many programming languages and provide well designed libraries with great documentation. Algolia solves many problems for services in which fast searching in large data sets are...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Consumer Goods

You have to re index sometimes to refresh

Bas v.
Administrator

It is (apart from the speed) quite unsophisticated. The entire model is geared to get you to pay more, more, more; which is a bit sad. Bug reports are countered with "we can only fix that on an enterprise server" (which is $1500+ per month).

 
Inbenta
Most Helpful Favorable Review
Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

Most Helpful Critical Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Swiftype Site Search
Most Helpful Favorable Review
Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
G2 Crowd User in Consumer Goods

You have to re index sometimes to refresh

Algolia
Most Helpful Favorable Review
Milad T.
User in Computer Software

Algolia is very stable with rich APIs and fast response times. It supports many programming languages and provide well designed libraries with great documentation. Algolia solves many problems for services in which fast searching in large data sets are...

Most Helpful Critical Review
Bas v.
Administrator

It is (apart from the speed) quite unsophisticated. The entire model is geared to get you to pay more, more, more; which is a bit sad. Bug reports are countered with "we can only fix that on an enterprise server" (which is $1500+ per month).

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided

What is Algolia? Watch and see how Search is a window into our world.

Inbenta
No videos provided
Vision Helpdesk
No videos provided
Swiftype Site Search
No videos provided
Algolia

What is Algolia? Watch and see how Search is a window into our world.

Downloads

Inbenta
No downloads provided
Vision Helpdesk
No downloads provided
Swiftype Site Search
No downloads provided
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