Compare Inbenta, Vision Helpdesk, Swiftype Site Search, and Google Enterprise Search

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Standard
$79
per month
 
Pro Help Desk Software
$20
per staff per mo billed annually
Pro
$199
per month
 
Satellite Desk
$24
per staff per mo billed annually
Enterprise
Contact Vendor
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Inbenta
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Swiftype Site Search
Standard
$79per month
Pro
$199per month
Enterprise
Contact Vendor
Free Trial
Google Enterprise Search
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
9.2
8.6
8.8
Ease of Use
Ease of Use
8.5
8.9
8.6
8.7
Ease of Setup
Ease of Setup
9.1
8.8
8.6
7.0
Ease of Admin
Ease of Admin
8.3
9.2
9.0
7.3
Quality of Support
Quality of Support
9.4
9.6
9.0
8.0
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
9.2
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
8.4
7.8
Meets Requirements
Inbenta
8.2
Vision Helpdesk
9.2
Swiftype Site Search
8.6
Google Enterprise Search
8.8
Ease of Use
Inbenta
8.5
Vision Helpdesk
8.9
Swiftype Site Search
8.6
Google Enterprise Search
8.7
Ease of Setup
Inbenta
9.1
Vision Helpdesk
8.8
Swiftype Site Search
8.6
Google Enterprise Search
7.0
Ease of Admin
Inbenta
8.3
Vision Helpdesk
9.2
Swiftype Site Search
9.0
Google Enterprise Search
7.3
Quality of Support
Inbenta
9.4
Vision Helpdesk
9.6
Swiftype Site Search
9.0
Google Enterprise Search
8.0
Ease of Doing Business With
Inbenta
9.8
Vision Helpdesk
9.6
Swiftype Site Search
9.2
Google Enterprise Search
Not enough data available
Product Direction (% positive)
Inbenta
9.0
Vision Helpdesk
9.5
Swiftype Site Search
8.4
Google Enterprise Search
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
63.0%
35.4%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
28.3%
45.6%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
8.7%
19.0%
46.2%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
Swiftype Site Search
Small-Business
35.4%
Mid-Market
45.6%
Enterprise
19.0%
Google Enterprise Search
Small-Business
38.5%
Mid-Market
15.4%
Enterprise
46.2%

Reviewers' Industry

 
Internet
41.7%
Non-Profit Organization Management
26.3%
Information Technology and Services
11.3%
Information Technology and Services
30.0%
 
Information Technology and Services
33.3%
Internet
14.0%
Computer Software
11.3%
Telecommunications
10.0%
 
Computer Software
16.7%
Information Technology and Services
12.3%
Internet
10.4%
Management Consulting
10.0%
 
Government Administration
8.3%
Individual & Family Services
5.3%
Higher Education
7.5%
Consumer Services
10.0%
 
Education Management
5.3%
Insurance
5.7%
Research
5.0%
 
Other
0.0%
Other
36.8%
Other
53.8%
Other
35.0%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
Swiftype Site Search
Information Technology and Services
11.3%
Computer Software
11.3%
Internet
10.4%
Higher Education
7.5%
Insurance
5.7%
Other
53.8%
Google Enterprise Search
Information Technology and Services
30.0%
Telecommunications
10.0%
Management Consulting
10.0%
Consumer Services
10.0%
Research
5.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

G2 Crowd User in Computer Software

This appliance will help keep everything within your organization's network, organized and easy to find.

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

G2 Crowd User

Everything was a bit slow and buggy at times.

Frank B.
Executive Sponsor in Information Technology and Services

Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS...

G2 Crowd User

While the Enterprise search is great, it is definitely not on par with Google.com search results. There are several times when the results were not relevant or were not up to the mark. I expected it to perform better. Not sure, if this was the way it...

 
Inbenta
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Swiftype Site Search
Most Helpful Favorable Review
Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
Frank B.
Executive Sponsor in Information Technology and Services

Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS...

Google Enterprise Search
Most Helpful Favorable Review
G2 Crowd User in Computer Software

This appliance will help keep everything within your organization's network, organized and easy to find.

Most Helpful Critical Review
G2 Crowd User

While the Enterprise search is great, it is definitely not on par with Google.com search results. There are several times when the results were not relevant or were not up to the mark. I expected it to perform better. Not sure, if this was the way it...

Screenshots

 
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Swiftype Site Search
Google Enterprise Search
No screenshots provided
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