Compare Inbenta, Vision Helpdesk, and Zendesk Support

 
Starter Help Desk
$12 per staff per mo billed annually
Essential
$5 /month
 
Pro Help Desk Software
$20 per staff per mo billed annually
Team
$19 /month
 
Satellite Desk
$24 per staff per mo billed annually
Professional
$49 /month
 
Pro Service Desk
$32 per staff per mo billed annually
Enterprise
$99 /month
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
9.3
(Based on 44 reviews)
8.8
(Based on 1,280 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
9.1
(Based on 44 reviews)
8.7
(Based on 1,284 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.9
(Based on 42 reviews)
8.3
(Based on 607 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
9.3
(Based on 42 reviews)
8.4
(Based on 630 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.7
(Based on 43 reviews)
8.5
(Based on 1,092 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.7
(Based on 41 reviews)
8.6
(Based on 591 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
9.8
(Based on 44 reviews)
7.8
(Based on 1,271 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
61.4%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
29.5%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.1%
16.3%
 
Internet
41.7%
Non-Profit Organization Management
25.5%
Computer Software
18.0%
 
Information Technology and Services
33.3%
Internet
14.5%
Information Technology and Services
15.3%
 
Computer Software
16.7%
Information Technology and Services
12.7%
Internet
10.6%
 
Government Administration
8.3%
Individual & Family Services
5.5%
Marketing and Advertising
4.9%
 
Education Management
5.5%
Telecommunications
3.3%
 
Other
0.0%
Other
36.4%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

G2 Crowd User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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