Compare Inbenta, Vision Helpdesk, and Zoho Desk

 
Starter Help Desk
$12 per staff per mo billed annually
FREE
$0 /agent/month
 
Pro Help Desk Software
$20 per staff per mo billed annually
PROFESSIONAL
$12 /agent/month
 
Satellite Desk
$24 per staff per mo billed annually
ENTERPRISE
$25 /agent/month
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
9.3
(Based on 44 reviews)
8.7
(Based on 818 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
9.1
(Based on 44 reviews)
8.6
(Based on 818 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.9
(Based on 42 reviews)
8.3
(Based on 667 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
9.3
(Based on 42 reviews)
8.6
(Based on 666 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.7
(Based on 43 reviews)
8.3
(Based on 735 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.7
(Based on 41 reviews)
8.6
(Based on 622 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
9.8
(Based on 44 reviews)
8.8
(Based on 808 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
61.4%
72.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
29.5%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
9.1%
6.0%
 
Internet
41.7%
Non-Profit Organization Management
25.5%
Information Technology and Services
24.8%
 
Information Technology and Services
33.3%
Internet
14.5%
Computer Software
10.4%
 
Computer Software
16.7%
Information Technology and Services
12.7%
Internet
4.2%
 
Government Administration
8.3%
Individual & Family Services
5.5%
Marketing and Advertising
4.1%
 
Education Management
5.5%
Telecommunications
3.9%
 
Other
0.0%
Other
36.4%
Other
52.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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