Compare Inbenta vs Zendesk Support
See this
comparison of Inbenta vs. Zendesk Support
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Zendesk Support rates 4.2/5 stars with 1,449 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Inbenta
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.6
Ease of Use
Ease of Use
8.5
8.6
Ease of Setup
Ease of Setup
9.1
8.2
Ease of Admin
Ease of Admin
8.3
8.3
Quality of Support
Quality of Support
9.4
8.4
Ease of Doing Business With
Ease of Doing Business With
9.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.0
7.6
Meets Requirements
Inbenta
8.2
Zendesk Support
8.6
Ease of Use
Inbenta
8.5
Zendesk Support
8.6
Ease of Setup
Inbenta
9.1
Zendesk Support
8.2
Ease of Admin
Inbenta
8.3
Zendesk Support
8.3
Quality of Support
Inbenta
9.4
Zendesk Support
8.4
Ease of Doing Business With
Inbenta
9.8
Zendesk Support
8.4
Product Direction (% positive)
Inbenta
9.0
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Inbenta
Not enough data available
Zendesk Support
8.5
Response Automation
Inbenta
Not enough data available
Zendesk Support
8.4
SLA Management
Inbenta
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
Inbenta
Not enough data available
Zendesk Support
8.3
Ticket Collaboration
Inbenta
Not enough data available
Zendesk Support
8.6
Ticket creation user experience
Inbenta
Not enough data available
Zendesk Support
8.9
Ticket response user experience
Inbenta
Not enough data available
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Zendesk Support
8.6
Searchable Articles
Inbenta
Not enough data available
Zendesk Support
8.6
Community Forums
Inbenta
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Inbenta
Not enough data available
Zendesk Support
8.2
Process
Mentions
Inbenta
Not enough data available
Zendesk Support
8.3
Tickets
Inbenta
Not enough data available
Zendesk Support
9.1
Macros
Inbenta
Not enough data available
Zendesk Support
8.6
Collaboration
Inbenta
Not enough data available
Zendesk Support
8.7
Interaction
Web Portals
Inbenta
Not enough data available
Zendesk Support
8.6
Forum to Reponse
Inbenta
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Inbenta
Not enough data available
Zendesk Support
8.9
Live Chat
Inbenta
Not enough data available
Zendesk Support
8.5
Channels
Phone
Inbenta
Not enough data available
Zendesk Support
7.9
Text
Inbenta
Not enough data available
Zendesk Support
8.3
Email
Inbenta
Not enough data available
Zendesk Support
9.0
Social
Inbenta
Not enough data available
Zendesk Support
8.5
Live Chat
Inbenta
Not enough data available
Zendesk Support
8.5
Insight
Surveys
Inbenta
Not enough data available
Zendesk Support
8.4
Reporting
Inbenta
Not enough data available
Zendesk Support
8.3
Visitor Activity
Inbenta
Not enough data available
Zendesk Support
8.5
Help Desk
Inbenta
Not enough data available
Zendesk Support
8.6
Communication Channels
Customer Portal
Inbenta
Not enough data available
Zendesk Support
8.4
Email to Case
Inbenta
Not enough data available
Zendesk Support
8.8
Chat/Live Support
Inbenta
Not enough data available
Zendesk Support
8.4
Social Integration
Inbenta
Not enough data available
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Zendesk Support
8.0
Customer and Contacts Database
Inbenta
Not enough data available
Zendesk Support
8.1
Products and Version Tracking
Inbenta
Not enough data available
Zendesk Support
8.1
Call Scripting
Inbenta
Not enough data available
Zendesk Support
7.8
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Zendesk Support
7.7
Self Service/Community
Forums
Inbenta
Not enough data available
Zendesk Support
8.0
Knowledge Base
Inbenta
Not enough data available
Zendesk Support
8.4
Ideas/Feedback
Inbenta
Not enough data available
Zendesk Support
8.1
Q&A
Inbenta
Not enough data available
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Zendesk Support
7.9
Reporting
Inbenta
Not enough data available
Zendesk Support
7.9
Dashboards
Inbenta
Not enough data available
Zendesk Support
8.1
Platform
ITIL Compliance
Inbenta
Not enough data available
Zendesk Support
8.1
Mobile User Support
Inbenta
Not enough data available
Zendesk Support
8.1
Customization
Inbenta
Not enough data available
Zendesk Support
8.0
User, Role, and Access Management
Inbenta
Not enough data available
Zendesk Support
8.3
Internationalization
Inbenta
Not enough data available
Zendesk Support
8.2
Performance & Reliability
Inbenta
Not enough data available
Zendesk Support
8.5
Integration APIs
Inbenta
Not enough data available
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
39.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
44.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
16.3%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Zendesk Support
Small-Business
39.1%
Mid-Market
44.6%
Enterprise
16.3%

Reviewers' Industry

 
Internet
41.7%
Computer Software
17.9%
 
Information Technology and Services
33.3%
Information Technology and Services
15.3%
 
Computer Software
16.7%
Internet
10.3%
 
Government Administration
8.3%
Marketing and Advertising
4.9%
 
Telecommunications
3.3%
 
Other
0.0%
Other
48.4%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Joel S.
Administrator

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Inbenta
Most Helpful Favorable Review
Joel S.
Administrator

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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