Compare Inbenta vs Zendesk Support

See this comparison of Inbenta vs. Zendesk Support based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Zendesk Support rates 4.2/5 stars with 1034 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.7
(Based on 950 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.7
(Based on 954 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.3
(Based on 464 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.4
(Based on 482 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.5
(Based on 802 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.6
(Based on 451 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.0
(Based on 948 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
37.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
15.4%
 
Internet
41.7%
Computer Software
19.9%
 
Information Technology and Services
33.3%
Information Technology and Services
14.7%
 
Computer Software
16.7%
Internet
11.7%
 
Government Administration
8.3%
Marketing and Advertising
6.0%
 
Retail
3.2%
 
Other
0.0%
Other
44.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joel S.
Administrator in Information Technology and Services

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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