Compare Inbenta vs Zendesk

See this comparison of Inbenta vs. Zendesk Support based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Zendesk Support rates 4.2/5 stars with 955 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.7
(Based on 884 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.6
(Based on 887 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.3
(Based on 436 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.4
(Based on 453 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.5
(Based on 740 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.5
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
7.9
(Based on 882 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
15.1%
 
Internet
41.7%
Computer Software
20.1%
 
Information Technology and Services
33.3%
Information Technology and Services
14.2%
 
Computer Software
16.7%
Internet
12.2%
 
Government Administration
8.3%
Marketing and Advertising
6.5%
 
Retail
3.1%
 
Other
0.0%
Other
44.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

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Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
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Neil H.
Consultant in Internet

not much, really. every tool requires training, and Inbenta's tools are relatively easy to use!

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Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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