Compare Inbenta vs Zoho Desk

See this comparison of Inbenta vs. Zoho Desk based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Zoho Desk rates 4.3/5 stars with 480 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.6
(Based on 444 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.6
(Based on 444 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.3
(Based on 349 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.6
(Based on 351 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.2
(Based on 401 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.6
(Based on 327 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.8
(Based on 436 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
19.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
7.6%
 
Internet
41.7%
Information Technology and Services
25.5%
 
Information Technology and Services
33.3%
Computer Software
11.2%
 
Computer Software
16.7%
Internet
4.6%
 
Government Administration
8.3%
Marketing and Advertising
4.6%
 
Telecommunications
4.1%
 
Other
0.0%
Other
50.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

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Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
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Neil H.
Consultant in Internet

not much, really. every tool requires training, and Inbenta's tools are relatively easy to use!

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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