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Compare Inbenta vs Zoho Desk

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comparison of Inbenta vs. Zoho Desk
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Zoho Desk rates 4.3/5 stars with 712 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.7
(Based on 653 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.6
(Based on 653 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.3
(Based on 521 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.6
(Based on 520 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.3
(Based on 587 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.6
(Based on 485 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.9
(Based on 648 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
72.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
6.7%
 
Internet
41.7%
Information Technology and Services
25.4%
 
Information Technology and Services
33.3%
Computer Software
11.1%
 
Computer Software
16.7%
Internet
4.5%
 
Government Administration
8.3%
Telecommunications
4.1%
 
Marketing and Advertising
4.1%
 
Other
0.0%
Other
51.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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