Compare Inbenta vs Zoho Desk

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comparison of Inbenta vs. Zoho Desk
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Zoho Desk rates 4.3/5 stars with 606 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.6
(Based on 555 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.6
(Based on 557 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.3
(Based on 441 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.6
(Based on 443 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.2
(Based on 504 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.6
(Based on 415 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.8
(Based on 548 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
72.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
6.5%
 
Internet
41.7%
Information Technology and Services
26.1%
 
Information Technology and Services
33.3%
Computer Software
10.2%
 
Computer Software
16.7%
Marketing and Advertising
4.6%
 
Government Administration
8.3%
Internet
4.2%
 
Telecommunications
4.2%
 
Other
0.0%
Other
50.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
Joel S.
Administrator in Information Technology and Services

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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