Compare Inbenta vs Zoho Desk
See this
comparison of Inbenta vs. Zoho Desk
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Zoho Desk rates 4.3/5 stars with 1,011 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
Inbenta
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.6
Ease of Use
Ease of Use
8.5
8.5
Ease of Setup
Ease of Setup
9.1
8.2
Ease of Admin
Ease of Admin
8.3
8.4
Quality of Support
Quality of Support
9.4
8.2
Ease of Doing Business With
Ease of Doing Business With
9.8
8.5
Product Direction (% positive)
Product Direction (% positive)
9.0
8.7
Meets Requirements
Inbenta
8.2
Zoho Desk
8.6
Ease of Use
Inbenta
8.5
Zoho Desk
8.5
Ease of Setup
Inbenta
9.1
Zoho Desk
8.2
Ease of Admin
Inbenta
8.3
Zoho Desk
8.4
Quality of Support
Inbenta
9.4
Zoho Desk
8.2
Ease of Doing Business With
Inbenta
9.8
Zoho Desk
8.5
Product Direction (% positive)
Inbenta
9.0
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
Inbenta
Not enough data available
Zoho Desk
8.2
Response Automation
Inbenta
Not enough data available
Zoho Desk
8.3
SLA Management
Inbenta
Not enough data available
Zoho Desk
8.2
Attachments/Screencasts
Inbenta
Not enough data available
Zoho Desk
8.3
Ticket Collaboration
Inbenta
Not enough data available
Zoho Desk
8.6
Ticket creation user experience
Inbenta
Not enough data available
Zoho Desk
8.6
Ticket response user experience
Inbenta
Not enough data available
Zoho Desk
8.5
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Zoho Desk
8.6
Searchable Articles
Inbenta
Not enough data available
Zoho Desk
8.6
Community Forums
Inbenta
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
Inbenta
Not enough data available
Zoho Desk
8.4
Process
Mentions
Inbenta
Not enough data available
Zoho Desk
8.7
Tickets
Inbenta
Not enough data available
Zoho Desk
9.0
Macros
Inbenta
Not enough data available
Zoho Desk
8.4
Collaboration
Inbenta
Not enough data available
Zoho Desk
8.7
Interaction
Web Portals
Inbenta
Not enough data available
Zoho Desk
8.4
Forum to Reponse
Inbenta
Not enough data available
Zoho Desk
8.4
Tickets and Tagging
Inbenta
Not enough data available
Zoho Desk
8.7
Live Chat
Inbenta
Not enough data available
Zoho Desk
8.4
Channels
Phone
Inbenta
Not enough data available
Zoho Desk
8.6
Text
Inbenta
Not enough data available
Zoho Desk
8.9
Email
Inbenta
Not enough data available
Zoho Desk
9.1
Social
Inbenta
Not enough data available
Zoho Desk
8.6
Live Chat
Inbenta
Not enough data available
Zoho Desk
8.8
Insight
Surveys
Inbenta
Not enough data available
Zoho Desk
8.9
Reporting
Inbenta
Not enough data available
Zoho Desk
8.9
Visitor Activity
Inbenta
Not enough data available
Zoho Desk
8.8
Help Desk
Inbenta
Not enough data available
Zoho Desk
9.0
Communication Channels
Customer Portal
Inbenta
Not enough data available
Zoho Desk
8.3
Email to Case
Inbenta
Not enough data available
Zoho Desk
8.7
Chat/Live Support
Inbenta
Not enough data available
Zoho Desk
8.5
Social Integration
Inbenta
Not enough data available
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Zoho Desk
8.3
Customer and Contacts Database
Inbenta
Not enough data available
Zoho Desk
8.3
Products and Version Tracking
Inbenta
Not enough data available
Zoho Desk
8.3
Call Scripting
Inbenta
Not enough data available
Zoho Desk
8.2
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Zoho Desk
8.3
Self Service/Community
Forums
Inbenta
Not enough data available
Zoho Desk
8.3
Knowledge Base
Inbenta
Not enough data available
Zoho Desk
8.4
Ideas/Feedback
Inbenta
Not enough data available
Zoho Desk
8.3
Q&A
Inbenta
Not enough data available
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Zoho Desk
8.4
Reporting
Inbenta
Not enough data available
Zoho Desk
8.2
Dashboards
Inbenta
Not enough data available
Zoho Desk
8.4
Platform
ITIL Compliance
Inbenta
Not enough data available
Zoho Desk
8.4
Mobile User Support
Inbenta
Not enough data available
Zoho Desk
8.3
Customization
Inbenta
Not enough data available
Zoho Desk
8.3
User, Role, and Access Management
Inbenta
Not enough data available
Zoho Desk
8.4
Internationalization
Inbenta
Not enough data available
Zoho Desk
8.1
Performance & Reliability
Inbenta
Not enough data available
Zoho Desk
8.7
Integration APIs
Inbenta
Not enough data available
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
71.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
22.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
6.0%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.1%
Enterprise
6.0%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
24.4%
 
Information Technology and Services
33.3%
Computer Software
10.7%
 
Computer Software
16.7%
Marketing and Advertising
4.1%
 
Government Administration
8.3%
Telecommunications
4.0%
 
Internet
4.0%
 
Other
0.0%
Other
52.8%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Zoho Desk
Information Technology and Services
24.4%
Computer Software
10.7%
Marketing and Advertising
4.1%
Telecommunications
4.0%
Internet
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Inbenta
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided
Inbenta
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
Inbenta
No downloads provided
Zoho Desk
No downloads provided
Request More InformationRequest More InformationAsk Zoho Desk a QuestionContact Zoho Desk