Compare Inline Manual vs Freshdesk

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comparison of Inline Manual vs. Freshdesk
based on data from user reviews. Inline Manual rates 4.8/5 stars with 5 reviews. Freshdesk rates 4.4/5 stars with 1,996 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
STANDARD
$59 per month
Sprout
Free for UNLIMITED agents
 
STANDARD PRO
$158 per month
Blossom
$19 / agent / month billed annually
 
ENTERPRISE
from $1220 per month
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.6
(Based on 1,856 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.9
(Based on 1,866 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.7
(Based on 1,341 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.8
(Based on 1,375 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
9.0
(Based on 1,801 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.0
(Based on 1,309 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
8.8
(Based on 1,851 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
10.7%
 
Computer Software
50.0%
Information Technology and Services
20.6%
 
Marketing and Advertising
16.7%
Computer Software
14.2%
 
Investment Management
16.7%
Internet
5.9%
 
Financial Services
16.7%
Education Management
3.7%
 
E-Learning
3.5%
 
Other
0.0%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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