Compare Inline Manual, Freshdesk, and HappyFox

Pricing

 
STANDARD
$59
per month
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
STANDARD PRO
$158
per month
Blossom
$19
/ agent / month billed annually
Fantastic
$49
per staff / month
 
ENTERPRISE
from $1220
per month
Garden
$35
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.9
Ease of Use
Ease of Use
7.5
8.8
9.3
Ease of Setup
Ease of Setup
8.0
8.5
8.9
Ease of Admin
Ease of Admin
8.3
8.7
9.1
Quality of Support
Quality of Support
9.7
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
8.6
9.3
Meets Requirements
Inline Manual
8.6
Freshdesk
8.5
HappyFox
8.9
Ease of Use
Inline Manual
7.5
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
Inline Manual
8.0
Freshdesk
8.5
HappyFox
8.9
Ease of Admin
Inline Manual
8.3
Freshdesk
8.7
HappyFox
9.1
Quality of Support
Inline Manual
9.7
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
Inline Manual
9.7
Freshdesk
8.8
HappyFox
9.3
Product Direction (% positive)
Inline Manual
10.0
Freshdesk
8.6
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Freshdesk
8.7
HappyFox
8.5
Searchable Articles
Inline Manual
Not enough data available
Freshdesk
8.6
HappyFox
8.8
Community Forums
Inline Manual
Not enough data available
Freshdesk
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
Inline Manual
Not enough data available
Freshdesk
8.5
HappyFox
Not enough data available
Interaction
Web Portals
Inline Manual
Not enough data available
Freshdesk
7.2
HappyFox
7.2
Forum to Reponse
Inline Manual
Not enough data available
Freshdesk
8.5
HappyFox
8.1
Tickets and Tagging
Inline Manual
Not enough data available
Freshdesk
8.8
HappyFox
9.3
Live Chat
Inline Manual
Not enough data available
Freshdesk
8.8
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
53.1%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
36.1%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
10.7%
15.5%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Freshdesk
Small-Business
53.1%
Mid-Market
36.1%
Enterprise
10.7%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
20.4%
Information Technology and Services
14.1%
 
Marketing and Advertising
14.3%
Computer Software
14.0%
Computer Software
12.2%
 
Investment Management
14.3%
Internet
5.9%
Higher Education
6.4%
 
Health, Wellness and Fitness
14.3%
Education Management
3.7%
Real Estate
3.8%
 
Financial Services
14.3%
E-Learning
3.4%
Education Management
3.8%
 
Other
0.0%
Other
52.6%
Other
59.6%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Eyal S.
Administrator in Financial Services

No mobile offering yet but as we understood it's coming.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Inline Manual
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Most Helpful Critical Review
Eyal S.
Administrator in Financial Services

No mobile offering yet but as we understood it's coming.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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Videos

 No videos provided
No videos provided
Inline Manual
No videos provided
Freshdesk
HappyFox
No videos provided

Downloads

Inline Manual
No downloads provided
HappyFox
No downloads provided
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