Compare Inline Manual, Freshdesk, and Kayako

Pricing

 
STANDARD
$59
per month
Sprout
Free
for UNLIMITED agents
Inbox
$15
/agent/month
 
STANDARD PRO
$158
per month
Blossom
$19
/ agent / month billed annually
Growth
$30
/agent/month
 
ENTERPRISE
from $1220
per month
Garden
$35
/ agent / month billed annually
Scale
$60
/agent/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.1
Ease of Use
Ease of Use
7.5
8.8
8.4
Ease of Setup
Ease of Setup
8.0
8.5
8.0
Ease of Admin
Ease of Admin
8.3
8.7
8.1
Quality of Support
Quality of Support
9.7
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
8.6
7.1
Meets Requirements
Inline Manual
8.6
Freshdesk
8.5
Kayako
8.1
Ease of Use
Inline Manual
7.5
Freshdesk
8.8
Kayako
8.4
Ease of Setup
Inline Manual
8.0
Freshdesk
8.5
Kayako
8.0
Ease of Admin
Inline Manual
8.3
Freshdesk
8.7
Kayako
8.1
Quality of Support
Inline Manual
9.7
Freshdesk
8.9
Kayako
8.2
Ease of Doing Business With
Inline Manual
9.7
Freshdesk
8.8
Kayako
8.4
Product Direction (% positive)
Inline Manual
10.0
Freshdesk
8.6
Kayako
7.1

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Freshdesk
8.7
Kayako
8.9
Searchable Articles
Inline Manual
Not enough data available
Freshdesk
8.6
Kayako
9.2
Community Forums
Inline Manual
Not enough data available
Freshdesk
8.4
Kayako
8.6
Interactive FAQs & Forums
Inline Manual
Not enough data available
Freshdesk
8.5
Kayako
8.5
Interaction
Web Portals
Inline Manual
Not enough data available
Freshdesk
7.2
Kayako
9.0
Forum to Reponse
Inline Manual
Not enough data available
Freshdesk
8.5
Kayako
8.0
Tickets and Tagging
Inline Manual
Not enough data available
Freshdesk
8.8
Kayako
9.3
Live Chat
Inline Manual
Not enough data available
Freshdesk
8.8
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
53.2%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
36.1%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
10.7%
7.8%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
20.3%
Information Technology and Services
23.6%
 
Marketing and Advertising
14.3%
Computer Software
14.0%
Computer Software
17.3%
 
Investment Management
14.3%
Internet
5.9%
Telecommunications
7.2%
 
Health, Wellness and Fitness
14.3%
Education Management
3.7%
Internet
5.3%
 
Financial Services
14.3%
E-Learning
3.4%
Marketing and Advertising
3.8%
 
Other
0.0%
Other
52.7%
Other
42.8%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Inline Manual
No videos provided
Freshdesk
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask Inline Manual a QuestionContact Inline ManualAsk Freshdesk a QuestionContact FreshdeskAsk Kayako a QuestionContact Kayako