Compare Inline Manual, Freshdesk, and TeamSupport

Pricing

 
STANDARD
$59
per month
Sprout
Free
for UNLIMITED agents
Support Desk
$50
/ agent / month billed annually
 
STANDARD PRO
$158
per month
Blossom
$19
/ agent / month billed annually
Enterprise
$65
/ agent / month billed annually
 
ENTERPRISE
from $1220
per month
Garden
$35
/ agent / month billed annually
Private Cloud
Custom
Contact Us for Pricing
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.6
Ease of Use
Ease of Use
7.5
8.8
8.6
Ease of Setup
Ease of Setup
8.0
8.5
8.3
Ease of Admin
Ease of Admin
8.3
8.7
8.7
Quality of Support
Quality of Support
9.7
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
9.7
8.8
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
8.6
9.0
Meets Requirements
Inline Manual
8.6
Freshdesk
8.5
TeamSupport
8.6
Ease of Use
Inline Manual
7.5
Freshdesk
8.8
TeamSupport
8.6
Ease of Setup
Inline Manual
8.0
Freshdesk
8.5
TeamSupport
8.3
Ease of Admin
Inline Manual
8.3
Freshdesk
8.7
TeamSupport
8.7
Quality of Support
Inline Manual
9.7
Freshdesk
8.9
TeamSupport
8.8
Ease of Doing Business With
Inline Manual
9.7
Freshdesk
8.8
TeamSupport
9.2
Product Direction (% positive)
Inline Manual
10.0
Freshdesk
8.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Freshdesk
8.8
TeamSupport
8.2
Searchable Articles
Inline Manual
Not enough data available
Freshdesk
8.6
TeamSupport
8.3
Community Forums
Inline Manual
Not enough data available
Freshdesk
8.4
TeamSupport
7.9
Interactive FAQs & Forums
Inline Manual
Not enough data available
Freshdesk
8.5
TeamSupport
8.3
Interaction
Web Portals
Inline Manual
Not enough data available
Freshdesk
7.2
TeamSupport
8.7
Forum to Reponse
Inline Manual
Not enough data available
Freshdesk
8.5
TeamSupport
8.4
Tickets and Tagging
Inline Manual
Not enough data available
Freshdesk
8.8
TeamSupport
8.8
Live Chat
Inline Manual
Not enough data available
Freshdesk
8.8
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
53.1%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
36.2%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
10.7%
11.3%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Freshdesk
Small-Business
53.1%
Mid-Market
36.2%
Enterprise
10.7%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
20.4%
Computer Software
27.2%
 
Marketing and Advertising
14.3%
Computer Software
14.0%
Information Technology and Services
21.0%
 
Investment Management
14.3%
Internet
5.9%
Internet
5.7%
 
Health, Wellness and Fitness
14.3%
Education Management
3.7%
Financial Services
4.4%
 
Financial Services
14.3%
E-Learning
3.4%
Hospitality
3.6%
 
Other
0.0%
Other
52.7%
Other
38.1%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

 
Inline Manual
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Inline Manual
No videos provided
Freshdesk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Inline Manual a QuestionContact Inline ManualAsk Freshdesk a QuestionContact Freshdesk