Compare Inline Manual, Issuetrak, and Agiloft

 
STANDARD
$59 per month
Productivity
$19 (cloud) mo/user/annual contract
 
STANDARD PRO
$158 per month
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
ENTERPRISE
from $1220 per month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.2
(Based on 58 reviews)
9.1
(Based on 31 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.4
(Based on 59 reviews)
8.4
(Based on 31 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.2
(Based on 42 reviews)
7.8
(Based on 22 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.5
(Based on 43 reviews)
8.6
(Based on 22 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
9.1
(Based on 56 reviews)
8.8
(Based on 30 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.3
(Based on 43 reviews)
9.5
(Based on 23 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
8.0
(Based on 59 reviews)
9.0
(Based on 31 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
25.5%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
40.0%
37.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
34.5%
14.3%
 
Computer Software
50.0%
Information Technology and Services
15.4%
Information Technology and Services
34.9%
 
Marketing and Advertising
16.7%
Telecommunications
9.2%
Computer Software
16.3%
 
Investment Management
16.7%
Hospital & Health Care
9.2%
Telecommunications
4.7%
 
Financial Services
16.7%
Financial Services
6.2%
Renewables & Environment
4.7%
 
Education Management
6.2%
Non-Profit Organization Management
4.7%
 
Other
0.0%
Other
53.8%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

 
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Kate from G2 Crowd

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