Compare Inline Manual, Issuetrak, and Freshdesk

 
STANDARD
$59 per month
Productivity
$19 (cloud) mo/user/annual contract
Sprout
Free for UNLIMITED agents
 
STANDARD PRO
$158 per month
Support Essentials
$49 (Cloud) mo/agent/annual contract
Blossom
$19 / agent / month billed annually
 
ENTERPRISE
from $1220 per month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.2
(Based on 58 reviews)
8.6
(Based on 1,856 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.4
(Based on 59 reviews)
8.9
(Based on 1,866 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.2
(Based on 42 reviews)
8.7
(Based on 1,341 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.5
(Based on 43 reviews)
8.8
(Based on 1,375 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
9.1
(Based on 56 reviews)
9.0
(Based on 1,801 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.3
(Based on 43 reviews)
9.0
(Based on 1,309 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
8.0
(Based on 59 reviews)
8.8
(Based on 1,851 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
25.5%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
40.0%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
34.5%
10.7%
 
Computer Software
50.0%
Information Technology and Services
15.4%
Information Technology and Services
20.6%
 
Marketing and Advertising
16.7%
Telecommunications
9.2%
Computer Software
14.2%
 
Investment Management
16.7%
Hospital & Health Care
9.2%
Internet
5.9%
 
Financial Services
16.7%
Financial Services
6.2%
Education Management
3.7%
 
Education Management
6.2%
E-Learning
3.5%
 
Other
0.0%
Other
53.8%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

G2 Crowd User in Consumer Services

It requires a lot time time to create new issues

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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 No downloads provided.No downloads provided.
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