Compare Inline Manual, Issuetrak, and HappyFox

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Inline Manual
Issuetrak
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Inline Manual
Inline Manual
4.8
Based on 5 reviews
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
STANDARD
$59 per month
Productivity
$19 (cloud) mo/user/annual contract
Mighty
$29 per staff / month
 
STANDARD PRO
$158 per month
Support Essentials
$49 (Cloud) mo/agent/annual contract
Enterprise
$69 per staff / month
 
ENTERPRISE
from $1220 per month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Fantastic
$49 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.2
(Based on 58 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.4
(Based on 59 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.2
(Based on 42 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.5
(Based on 43 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
9.1
(Based on 56 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.3
(Based on 43 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
8.0
(Based on 59 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
25.5%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
40.0%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
34.5%
15.5%
 
Computer Software
50.0%
Information Technology and Services
15.4%
Information Technology and Services
14.1%
 
Marketing and Advertising
16.7%
Telecommunications
9.2%
Computer Software
12.2%
 
Investment Management
16.7%
Hospital & Health Care
9.2%
Higher Education
6.4%
 
Financial Services
16.7%
Financial Services
6.2%
Real Estate
3.8%
 
Education Management
6.2%
Education Management
3.8%
 
Other
0.0%
Other
53.8%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
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Kate from G2 Crowd

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