Compare Inline Manual, Issuetrak, and TeamSupport

 
STANDARD
$59 per month
Productivity
$19 (cloud) mo/user/annual contract
Support Desk
$50 / agent / month billed annually
 
STANDARD PRO
$158 per month
Support Essentials
$49 (Cloud) mo/agent/annual contract
Enterprise
$65 / agent / month billed annually
 
ENTERPRISE
from $1220 per month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.2
(Based on 58 reviews)
8.7
(Based on 492 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.4
(Based on 59 reviews)
8.8
(Based on 493 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.2
(Based on 42 reviews)
8.5
(Based on 232 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.5
(Based on 43 reviews)
8.9
(Based on 234 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
9.1
(Based on 56 reviews)
9.0
(Based on 447 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.3
(Based on 43 reviews)
9.3
(Based on 239 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
8.0
(Based on 59 reviews)
9.1
(Based on 492 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
25.5%
41.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
40.0%
47.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
34.5%
11.1%
 
Computer Software
50.0%
Information Technology and Services
15.4%
Computer Software
27.2%
 
Marketing and Advertising
16.7%
Telecommunications
9.2%
Information Technology and Services
20.7%
 
Investment Management
16.7%
Hospital & Health Care
9.2%
Internet
5.6%
 
Financial Services
16.7%
Financial Services
6.2%
Financial Services
4.5%
 
Education Management
6.2%
Hospitality
3.6%
 
Other
0.0%
Other
53.8%
Other
38.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

G2 Crowd User in Hospitality

Been having issues with a customer Open Tickets refreshing

 
 No videos provided.No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

 No downloads provided.No downloads provided.
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