Compare Inline Manual, Issuetrak, and TeamSupport
 Inline Manual 4.8 Based on 5 reviews |  Issuetrak 4.1 Based on 61 reviews Optimized for quick response |  TeamSupport 4.3 Based on 509 reviews |
Pricing
STANDARD $59 per month | Productivity $19 (cloud) mo/user/annual contract | Support Desk $50 / agent / month billed annually | |
STANDARD PRO $158 per month | Support Essentials $49 (Cloud) mo/agent/annual contract | Enterprise $65 / agent / month billed annually | |
ENTERPRISE from $1220 per month | Support Ultimate $59 (Cloud) mo/agent/annual contract | Private Cloud Custom Contact Us for Pricing | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.5 (Based on 5 reviews) | 8.2 (Based on 58 reviews) | 8.7 (Based on 492 reviews) |
| Ease of Use | 7.9 (Based on 5 reviews) | 8.4 (Based on 59 reviews) | 8.8 (Based on 493 reviews) |
| Ease of Setup | Not enough data available | 8.2 (Based on 42 reviews) | 8.5 (Based on 232 reviews) |
| Ease of Admin | Not enough data available | 8.5 (Based on 43 reviews) | 8.9 (Based on 234 reviews) |
| Quality of Support | 9.7 (Based on 5 reviews) | 9.1 (Based on 56 reviews) | 9.0 (Based on 447 reviews) |
| Ease of Doing Business With | Not enough data available | 9.3 (Based on 43 reviews) | 9.3 (Based on 239 reviews) |
| Product Direction (% positive) | 10.0 (Based on 5 reviews) | 8.0 (Based on 59 reviews) | 9.1 (Based on 492 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 60.0% | 25.5% | 41.3% |
Mid-Market (51-1000 emp.) | 40.0% | 40.0% | 47.7% |
Enterprise (> 1000 emp.) | 0.0% | 34.5% | 11.1% |
Reviewers' Industry
Computer Software 50.0% | Information Technology and Services 15.4% | Computer Software 27.2% | |
Marketing and Advertising 16.7% | Telecommunications 9.2% | Information Technology and Services 20.7% | |
Investment Management 16.7% | Hospital & Health Care 9.2% | Internet 5.6% | |
Financial Services 16.7% | Financial Services 6.2% | Financial Services 4.5% | |
| ‐ | Education Management 6.2% | Hospitality 3.6% | |
Other 0.0% | Other 53.8% | Other 38.4% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Investment Management Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process. | Kevin O. Administrator in Hospitality Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product... | Jessica H. Administrator in Information Technology and Services TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and... |
| Most Helpful Critical Review | G2 Crowd User in Computer Software Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine. | Muzaffer L. Executive Sponsor in Chemicals It's integration layer is very old school and needs to be improved. also its capabilities to parse emails | G2 Crowd User in Hospitality Been having issues with a customer Open Tickets refreshing |
