Compare Inline Manual, Issuetrak, and Zendesk Support

 
STANDARD
$59 per month
Productivity
$19 (cloud) mo/user/annual contract
Essential
$5 /month
 
STANDARD PRO
$158 per month
Support Essentials
$49 (Cloud) mo/agent/annual contract
Team
$19 /month
 
ENTERPRISE
from $1220 per month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.2
(Based on 58 reviews)
8.8
(Based on 1,271 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.4
(Based on 59 reviews)
8.7
(Based on 1,275 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.2
(Based on 42 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.5
(Based on 43 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
9.1
(Based on 56 reviews)
8.5
(Based on 1,084 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.3
(Based on 43 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
8.0
(Based on 59 reviews)
7.8
(Based on 1,263 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
25.5%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
40.0%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
34.5%
16.2%
 
Computer Software
50.0%
Information Technology and Services
15.4%
Computer Software
18.1%
 
Marketing and Advertising
16.7%
Telecommunications
9.2%
Information Technology and Services
15.2%
 
Investment Management
16.7%
Hospital & Health Care
9.2%
Internet
10.6%
 
Financial Services
16.7%
Financial Services
6.2%
Marketing and Advertising
5.0%
 
Education Management
6.2%
Telecommunications
3.3%
 
Other
0.0%
Other
53.8%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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