Compare Inline Manual vs JIRA Service Desk

See this comparison of Inline Manual vs. JIRA Service Desk based on data from user reviews. Inline Manual rates 4.8/5 stars with 5 reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
STANDARD
$59 per month
GET STARTED
$10 /month
 
STANDARD PRO
$158 per month
FOR GROWING TEAMS
$20 /agent/month
 
ENTERPRISE
from $1220 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.6
(Based on 393 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.1
(Based on 394 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.6
(Based on 145 reviews)
Ease of Admin
Ease of AdminNot enough data available
7.6
(Based on 144 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.2
(Based on 326 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.4
(Based on 137 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
8.1
(Based on 385 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
41.7%
 
Computer Software
50.0%
Information Technology and Services
28.5%
 
Marketing and Advertising
16.7%
Computer Software
15.8%
 
Investment Management
16.7%
Internet
6.4%
 
Financial Services
16.7%
Telecommunications
4.3%
 
Financial Services
4.1%
 
Other
0.0%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

 
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Kate from G2 Crowd

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