Compare Inline Manual vs Jira Service Desk
See this
comparison of Inline Manual vs. Jira Service Desk
based on data from user reviews. Inline Manual rates 4.8/5 stars with 6 reviews. Jira Service Desk rates 4.1/5 stars with 442 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
STANDARD
$59
per month
GET STARTED
$10
/month
 
STANDARD PRO
$158
per month
FOR GROWING TEAMS
$20
/agent/month
 
ENTERPRISE
from $1220
per month
 
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
Ease of Use
Ease of Use
7.5
7.9
Ease of Setup
Ease of Setup
8.0
7.3
Ease of Admin
Ease of Admin
8.3
7.4
Quality of Support
Quality of Support
9.7
8.0
Ease of Doing Business With
Ease of Doing Business With
9.7
8.2
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
Meets Requirements
Inline Manual
8.6
Jira Service Desk
8.5
Ease of Use
Inline Manual
7.5
Jira Service Desk
7.9
Ease of Setup
Inline Manual
8.0
Jira Service Desk
7.3
Ease of Admin
Inline Manual
8.3
Jira Service Desk
7.4
Quality of Support
Inline Manual
9.7
Jira Service Desk
8.0
Ease of Doing Business With
Inline Manual
9.7
Jira Service Desk
8.2
Product Direction (% positive)
Inline Manual
10.0
Jira Service Desk
7.8

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Jira Service Desk
8.0
Searchable Articles
Inline Manual
Not enough data available
Jira Service Desk
8.1
Community Forums
Inline Manual
Not enough data available
Jira Service Desk
7.9
Interactive FAQs & Forums
Inline Manual
Not enough data available
Jira Service Desk
7.8
Interaction
Web Portals
Inline Manual
Not enough data available
Jira Service Desk
8.0
Forum to Reponse
Inline Manual
Not enough data available
Jira Service Desk
8.2
Tickets and Tagging
Inline Manual
Not enough data available
Jira Service Desk
8.7
Live Chat
Inline Manual
Not enough data available
Jira Service Desk
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
42.8%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
28.7%
 
Marketing and Advertising
14.3%
Computer Software
15.3%
 
Investment Management
14.3%
Internet
6.0%
 
Health, Wellness and Fitness
14.3%
Telecommunications
4.2%
 
Financial Services
14.3%
Financial Services
4.2%
 
Other
0.0%
Other
41.5%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

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