Compare Inline Manual, Jira Service Desk, and BMC Remedy

 
STANDARD
$59 per month
GET STARTED
$10 /month
 
STANDARD PRO
$158 per month
FOR GROWING TEAMS
$20 /agent/month
 
ENTERPRISE
from $1220 per month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.6
(Based on 416 reviews)
8.1
(Based on 200 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.1
(Based on 417 reviews)
7.3
(Based on 203 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
7.6
(Based on 156 reviews)
7.2
(Based on 73 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
7.7
(Based on 154 reviews)
7.5
(Based on 72 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.2
(Based on 345 reviews)
7.6
(Based on 171 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
8.4
(Based on 143 reviews)
8.1
(Based on 67 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
8.1
(Based on 408 reviews)
6.3
(Based on 200 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
16.5%
3.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
40.6%
22.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
42.9%
74.3%
 
Computer Software
50.0%
Information Technology and Services
28.7%
Information Technology and Services
32.4%
 
Marketing and Advertising
16.7%
Computer Software
15.2%
Telecommunications
9.1%
 
Investment Management
16.7%
Internet
6.0%
Hospital & Health Care
6.2%
 
Financial Services
16.7%
Telecommunications
4.2%
Higher Education
4.4%
 
Financial Services
4.1%
Computer Software
4.4%
 
Other
0.0%
Other
41.8%
Other
43.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
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Kate from G2 Crowd

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