Compare Inline Manual, Jira Service Desk, BMC Remedy, and Freshservice

Pricing

 
STANDARD
$59
per month
GET STARTED
$10
/month
BLOSSOM
$19
/agent/month billed yearly
 
STANDARD PRO
$158
per month
FOR GROWING TEAMS
$20
/agent/month
GARDEN
$49
/agent/month billed yearly
 
ENTERPRISE
from $1220
per month
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
BMC Remedy
Free Trial Unavailable
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
7.9
8.8
Ease of Use
Ease of Use
7.5
7.9
7.1
9.3
Ease of Setup
Ease of Setup
8.0
7.3
6.9
8.9
Ease of Admin
Ease of Admin
8.3
7.4
7.2
9.0
Quality of Support
Quality of Support
9.7
8.0
7.3
9.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.2
7.9
9.1
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
5.8
9.4
Meets Requirements
Inline Manual
8.6
Jira Service Desk
8.5
BMC Remedy
7.9
Freshservice
8.8
Ease of Use
Inline Manual
7.5
Jira Service Desk
7.9
BMC Remedy
7.1
Freshservice
9.3
Ease of Setup
Inline Manual
8.0
Jira Service Desk
7.3
BMC Remedy
6.9
Freshservice
8.9
Ease of Admin
Inline Manual
8.3
Jira Service Desk
7.4
BMC Remedy
7.2
Freshservice
9.0
Quality of Support
Inline Manual
9.7
Jira Service Desk
8.0
BMC Remedy
7.3
Freshservice
9.2
Ease of Doing Business With
Inline Manual
9.7
Jira Service Desk
8.2
BMC Remedy
7.9
Freshservice
9.1
Product Direction (% positive)
Inline Manual
10.0
Jira Service Desk
7.8
BMC Remedy
5.8
Freshservice
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
16.4%
4.1%
20.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.8%
21.9%
60.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
42.8%
74.0%
19.0%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%
Freshservice
Small-Business
20.9%
Mid-Market
60.1%
Enterprise
19.0%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
28.7%
Information Technology and Services
32.6%
Information Technology and Services
21.6%
 
Marketing and Advertising
14.3%
Computer Software
15.3%
Telecommunications
9.1%
Education Management
5.4%
 
Investment Management
14.3%
Internet
6.0%
Hospital & Health Care
6.2%
Hospital & Health Care
4.5%
 
Health, Wellness and Fitness
14.3%
Telecommunications
4.2%
Higher Education
4.3%
Construction
3.8%
 
Financial Services
14.3%
Financial Services
4.2%
Computer Software
4.3%
Computer Software
3.8%
 
Other
0.0%
Other
41.5%
Other
43.5%
Other
60.8%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%
Freshservice
Information Technology and Services
21.6%
Education Management
5.4%
Hospital & Health Care
4.5%
Construction
3.8%
Computer Software
3.8%
Other
60.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Brandon W.
User in Financial Services

Freshservice is much less customizable than it would appear. While you can create custom fields, it is difficult to use them in an automated workflow. Also, the workflow/products are quite rigid in terms of what you can and cannot do. There are some bugs...

 
Inline Manual
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Brandon W.
User in Financial Services

Freshservice is much less customizable than it would appear. While you can create custom fields, it is difficult to use them in an automated workflow. Also, the workflow/products are quite rigid in terms of what you can and cannot do. There are some bugs...

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided
Inline Manual
No videos provided
Jira Service Desk
No videos provided
BMC Remedy
No videos provided
Freshservice

Downloads

 No downloads providedNo downloads providedNo downloads provided
Inline Manual
No downloads provided
Jira Service Desk
No downloads provided
BMC Remedy
No downloads provided
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