Compare Inline Manual, Jira Service Desk, BMC Remedy, and Micro Focus Service Management Automation (SMAX)

Pricing

 
STANDARD
$59
per month
GET STARTED
$10
/month
 
STANDARD PRO
$158
per month
FOR GROWING TEAMS
$20
/agent/month
 
ENTERPRISE
from $1220
per month
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
BMC Remedy
Free Trial Unavailable
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
7.9
8.2
Ease of Use
Ease of Use
7.5
7.9
7.1
7.4
Ease of Setup
Ease of Setup
8.0
7.3
6.9
7.1
Ease of Admin
Ease of Admin
8.3
7.4
7.2
7.5
Quality of Support
Quality of Support
9.7
8.0
7.3
7.6
Ease of Doing Business With
Ease of Doing Business With
9.7
8.2
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
5.8
6.8
Meets Requirements
Inline Manual
8.6
Jira Service Desk
8.5
BMC Remedy
7.9
Micro Focus Service Management Automation (SMAX)
8.2
Ease of Use
Inline Manual
7.5
Jira Service Desk
7.9
BMC Remedy
7.1
Micro Focus Service Management Automation (SMAX)
7.4
Ease of Setup
Inline Manual
8.0
Jira Service Desk
7.3
BMC Remedy
6.9
Micro Focus Service Management Automation (SMAX)
7.1
Ease of Admin
Inline Manual
8.3
Jira Service Desk
7.4
BMC Remedy
7.2
Micro Focus Service Management Automation (SMAX)
7.5
Quality of Support
Inline Manual
9.7
Jira Service Desk
8.0
BMC Remedy
7.3
Micro Focus Service Management Automation (SMAX)
7.6
Ease of Doing Business With
Inline Manual
9.7
Jira Service Desk
8.2
BMC Remedy
7.9
Micro Focus Service Management Automation (SMAX)
8.1
Product Direction (% positive)
Inline Manual
10.0
Jira Service Desk
7.8
BMC Remedy
5.8
Micro Focus Service Management Automation (SMAX)
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
16.4%
4.1%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.8%
21.9%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
42.8%
74.0%
69.2%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
28.7%
Information Technology and Services
32.6%
Information Technology and Services
25.4%
 
Marketing and Advertising
14.3%
Computer Software
15.3%
Telecommunications
9.1%
Hospital & Health Care
10.2%
 
Investment Management
14.3%
Internet
6.0%
Hospital & Health Care
6.2%
Insurance
8.5%
 
Health, Wellness and Fitness
14.3%
Telecommunications
4.2%
Higher Education
4.3%
Airlines/Aviation
8.5%
 
Financial Services
14.3%
Financial Services
4.2%
Computer Software
4.3%
Utilities
3.4%
 
Other
0.0%
Other
41.5%
Other
43.5%
Other
44.1%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

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Inline Manual
Micro Focus Service Management Automation (SMAX)
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