Compare Inline Manual, Jira Service Desk, BMC Remedy, and ServiceNow

Pricing

 
STANDARD
$59
per month
GET STARTED
$10
/month
 
STANDARD PRO
$158
per month
FOR GROWING TEAMS
$20
/agent/month
 
ENTERPRISE
from $1220
per month
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
BMC Remedy
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
7.9
8.3
Ease of Use
Ease of Use
7.5
7.9
7.1
7.4
Ease of Setup
Ease of Setup
8.0
7.3
6.9
7.2
Ease of Admin
Ease of Admin
8.3
7.4
7.2
7.8
Quality of Support
Quality of Support
9.7
8.0
7.3
7.9
Ease of Doing Business With
Ease of Doing Business With
9.7
8.2
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
5.8
7.7
Meets Requirements
Inline Manual
8.6
Jira Service Desk
8.5
BMC Remedy
7.9
ServiceNow
8.3
Ease of Use
Inline Manual
7.5
Jira Service Desk
7.9
BMC Remedy
7.1
ServiceNow
7.4
Ease of Setup
Inline Manual
8.0
Jira Service Desk
7.3
BMC Remedy
6.9
ServiceNow
7.2
Ease of Admin
Inline Manual
8.3
Jira Service Desk
7.4
BMC Remedy
7.2
ServiceNow
7.8
Quality of Support
Inline Manual
9.7
Jira Service Desk
8.0
BMC Remedy
7.3
ServiceNow
7.9
Ease of Doing Business With
Inline Manual
9.7
Jira Service Desk
8.2
BMC Remedy
7.9
ServiceNow
8.1
Product Direction (% positive)
Inline Manual
10.0
Jira Service Desk
7.8
BMC Remedy
5.8
ServiceNow
7.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
16.4%
4.1%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
40.8%
21.9%
16.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
42.8%
74.0%
79.3%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%
ServiceNow
Small-Business
3.9%
Mid-Market
16.7%
Enterprise
79.3%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
28.7%
Information Technology and Services
32.6%
Information Technology and Services
27.7%
 
Marketing and Advertising
14.3%
Computer Software
15.3%
Telecommunications
9.1%
Higher Education
7.7%
 
Investment Management
14.3%
Internet
6.0%
Hospital & Health Care
6.2%
Hospital & Health Care
7.4%
 
Health, Wellness and Fitness
14.3%
Telecommunications
4.2%
Higher Education
4.3%
Computer Software
6.6%
 
Financial Services
14.3%
Financial Services
4.2%
Computer Software
4.3%
Financial Services
5.9%
 
Other
0.0%
Other
41.5%
Other
43.5%
Other
44.7%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%
ServiceNow
Information Technology and Services
27.7%
Higher Education
7.7%
Hospital & Health Care
7.4%
Computer Software
6.6%
Financial Services
5.9%
Other
44.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
Eyal S.
Administrator in Financial Services

No mobile offering yet but as we understood it's coming.

G2 Crowd User in Information Technology and Services

Integration with other existing tools in the organization will improve the notification delivery mechanism. JIRA must work on this.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
Inline Manual
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Most Helpful Critical Review
Eyal S.
Administrator in Financial Services

No mobile offering yet but as we understood it's coming.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Integration with other existing tools in the organization will improve the notification delivery mechanism. JIRA must work on this.

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

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