Compare Inline Manual, Jira Service Desk, and Micro Focus Service Management Automation

 
STANDARD
$59 per month
GET STARTED
$10 /month
 
STANDARD PRO
$158 per month
FOR GROWING TEAMS
$20 /agent/month
 
ENTERPRISE
from $1220 per month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.6
(Based on 416 reviews)
8.4
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.1
(Based on 417 reviews)
7.6
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
7.6
(Based on 156 reviews)
7.4
(Based on 32 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
7.7
(Based on 154 reviews)
7.8
(Based on 32 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.2
(Based on 345 reviews)
7.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
8.4
(Based on 143 reviews)
8.3
(Based on 32 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
8.1
(Based on 408 reviews)
7.2
(Based on 48 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
16.5%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
40.6%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
42.9%
69.2%
 
Computer Software
50.0%
Information Technology and Services
28.7%
Information Technology and Services
25.4%
 
Marketing and Advertising
16.7%
Computer Software
15.2%
Hospital & Health Care
10.2%
 
Investment Management
16.7%
Internet
6.0%
Insurance
8.5%
 
Financial Services
16.7%
Telecommunications
4.2%
Airlines/Aviation
8.5%
 
Financial Services
4.1%
Utilities
3.4%
 
Other
0.0%
Other
41.8%
Other
44.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
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Kate from G2 Crowd

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