Compare Inline Manual, Jira Service Desk, and Spiceworks Help Desk

 
STANDARD
$59 per month
GET STARTED
$10 /month
Spiceworks Hosts It
Free
 
STANDARD PRO
$158 per month
FOR GROWING TEAMS
$20 /agent/month
YOU HOST IT
Free
 
ENTERPRISE
from $1220 per month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More InformationRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.6
(Based on 416 reviews)
8.7
(Based on 256 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.1
(Based on 417 reviews)
8.8
(Based on 257 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
7.6
(Based on 156 reviews)
8.9
(Based on 193 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
7.7
(Based on 154 reviews)
8.9
(Based on 195 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.2
(Based on 345 reviews)
8.6
(Based on 209 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
8.4
(Based on 143 reviews)
9.0
(Based on 156 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
8.1
(Based on 408 reviews)
8.4
(Based on 257 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
16.5%
22.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
40.6%
64.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
42.9%
13.1%
 
Computer Software
50.0%
Information Technology and Services
28.7%
Information Technology and Services
20.9%
 
Marketing and Advertising
16.7%
Computer Software
15.2%
Education Management
7.4%
 
Investment Management
16.7%
Internet
6.0%
Higher Education
5.9%
 
Financial Services
16.7%
Telecommunications
4.2%
Hospital & Health Care
5.3%
 
Financial Services
4.1%
Computer Software
3.2%
 
Other
0.0%
Other
41.8%
Other
57.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Mike R.
Administrator in Electrical/Electronic Manufacturing

Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

software sometimes buggy. you don't get notifications as expected when following certain work flows.

ANTOINE F.
User in Financial Services

Although software was very solid for ticketing system, does have a bit of a learning curve for features.

 
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Kate from G2 Crowd

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