Compare Inline Manual vs KANA Enterprise

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comparison of Inline Manual vs. KANA Enterprise
based on data from user reviews. Inline Manual rates 4.8/5 stars with 5 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
STANDARD
$59 per month
 
STANDARD PRO
$158 per month
 
ENTERPRISE
from $1220 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.5
(Based on 11 reviews)
Ease of Setup
Ease of SetupNot enough data available
6.8
(Based on 7 reviews)
Ease of Admin
Ease of AdminNot enough data available
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
90.0%
 
Computer Software
50.0%
Information Technology and Services
18.8%
 
Marketing and Advertising
16.7%
Financial Services
12.5%
 
Investment Management
16.7%
Outsourcing/Offshoring
12.5%
 
Financial Services
16.7%
Telecommunications
12.5%
 
Insurance
12.5%
 
Other
0.0%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
 No screenshots provided.
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Kate from G2 Crowd

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