Compare Inline Manual vs Kayako
See this
comparison of Inline Manual vs. Kayako
based on data from user reviews. Inline Manual rates 4.8/5 stars with 6 reviews. Kayako rates 4.1/5 stars with 171 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
STANDARD
$59
per month
Inbox
$15
/agent/month
 
STANDARD PRO
$158
per month
Growth
$30
/agent/month
 
ENTERPRISE
from $1220
per month
Scale
$60
/agent/month
 
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.1
Ease of Use
Ease of Use
7.5
8.4
Ease of Setup
Ease of Setup
8.0
8.0
Ease of Admin
Ease of Admin
8.3
8.1
Quality of Support
Quality of Support
9.7
8.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
7.1
Meets Requirements
Inline Manual
8.6
Kayako
8.1
Ease of Use
Inline Manual
7.5
Kayako
8.4
Ease of Setup
Inline Manual
8.0
Kayako
8.0
Ease of Admin
Inline Manual
8.3
Kayako
8.1
Quality of Support
Inline Manual
9.7
Kayako
8.2
Ease of Doing Business With
Inline Manual
9.7
Kayako
8.4
Product Direction (% positive)
Inline Manual
10.0
Kayako
7.1

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Kayako
8.9
Searchable Articles
Inline Manual
Not enough data available
Kayako
9.2
Community Forums
Inline Manual
Not enough data available
Kayako
8.6
Interactive FAQs & Forums
Inline Manual
Not enough data available
Kayako
8.5
Interaction
Web Portals
Inline Manual
Not enough data available
Kayako
9.0
Forum to Reponse
Inline Manual
Not enough data available
Kayako
8.0
Tickets and Tagging
Inline Manual
Not enough data available
Kayako
9.3
Live Chat
Inline Manual
Not enough data available
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
7.8%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
23.6%
 
Marketing and Advertising
14.3%
Computer Software
17.3%
 
Investment Management
14.3%
Telecommunications
7.2%
 
Health, Wellness and Fitness
14.3%
Internet
5.3%
 
Financial Services
14.3%
Marketing and Advertising
3.8%
 
Other
0.0%
Other
42.8%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Inline Manual
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask Inline Manual a QuestionContact Inline ManualAsk Kayako a QuestionContact Kayako