Compare Inline Manual vs Kayako

See this comparison of Inline Manual vs. Kayako based on data from user reviews. Inline Manual rates 4.8/5 stars with 5 reviews. Kayako rates 4.1/5 stars with 145 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
STANDARD
$59 per month
Free
$0 up to 3 agents
 
STANDARD PRO
$158 per month
Inbox
$9 /agent/month
 
ENTERPRISE
from $1220 per month
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.2
(Based on 141 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.5
(Based on 139 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.1
(Based on 101 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.2
(Based on 106 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.4
(Based on 131 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 106 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
7.4
(Based on 138 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
53.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
38.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
7.8%
 
Computer Software
50.0%
Information Technology and Services
26.0%
 
Marketing and Advertising
16.7%
Computer Software
16.4%
 
Investment Management
16.7%
Telecommunications
7.9%
 
Financial Services
16.7%
Internet
4.5%
 
Marketing and Advertising
4.0%
 
Other
0.0%
Other
41.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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