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Compare Inline Manual vs Kayako

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comparison of Inline Manual vs. Kayako
based on data from user reviews. Inline Manual rates 4.8/5 stars with 5 reviews. Kayako rates 4.1/5 stars with 153 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Inline Manual
Kayako
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Add Product
Inline Manual
Inline Manual
4.8
Based on 5 reviews
Kayako
Kayako
4.1
Based on 153 reviews
Optimized for quick response
 
STANDARD
$59 per month
Free
$0 up to 3 agents
 
STANDARD PRO
$158 per month
Inbox
$9 /agent/month
 
ENTERPRISE
from $1220 per month
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.2
(Based on 148 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.5
(Based on 146 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.1
(Based on 104 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.2
(Based on 109 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.4
(Based on 137 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 109 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
7.4
(Based on 145 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
53.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
38.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
7.4%
 
Computer Software
50.0%
Information Technology and Services
25.3%
 
Marketing and Advertising
16.7%
Computer Software
17.4%
 
Investment Management
16.7%
Telecommunications
7.4%
 
Financial Services
16.7%
Internet
5.3%
 
Marketing and Advertising
3.7%
 
Other
0.0%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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