Compare Inline Manual vs LiveAgent
See this
comparison of Inline Manual vs. LiveAgent
based on data from user reviews. Inline Manual rates 4.8/5 stars with 6 reviews. LiveAgent rates 4.5/5 stars with 1,036 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
STANDARD
$59
per month
All-inclusive
$39/month
User Seat
 
STANDARD PRO
$158
per month
Ticket+Chat
$29/month
User Seat
 
ENTERPRISE
from $1220
per month
Ticket
$9/month
User Seat
 
Free Trial
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
Ease of Use
Ease of Use
7.5
9.1
Ease of Setup
Ease of Setup
8.0
8.8
Ease of Admin
Ease of Admin
8.3
8.9
Quality of Support
Quality of Support
9.7
9.2
Ease of Doing Business With
Ease of Doing Business With
9.7
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
9.1
Meets Requirements
Inline Manual
8.6
LiveAgent
8.9
Ease of Use
Inline Manual
7.5
LiveAgent
9.1
Ease of Setup
Inline Manual
8.0
LiveAgent
8.8
Ease of Admin
Inline Manual
8.3
LiveAgent
8.9
Quality of Support
Inline Manual
9.7
LiveAgent
9.2
Ease of Doing Business With
Inline Manual
9.7
LiveAgent
9.2
Product Direction (% positive)
Inline Manual
10.0
LiveAgent
9.1

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
LiveAgent
9.3
Searchable Articles
Inline Manual
Not enough data available
LiveAgent
9.3
Community Forums
Inline Manual
Not enough data available
LiveAgent
9.3
Interactive FAQs & Forums
Inline Manual
Not enough data available
LiveAgent
9.3
Interaction
Web Portals
Inline Manual
Not enough data available
LiveAgent
9.3
Forum to Reponse
Inline Manual
Not enough data available
LiveAgent
9.4
Tickets and Tagging
Inline Manual
Not enough data available
LiveAgent
9.5
Live Chat
Inline Manual
Not enough data available
LiveAgent
9.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
58.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
12.1%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%

Reviewers' Industry

 
Computer Software
42.9%
Information Technology and Services
12.0%
 
Marketing and Advertising
14.3%
Computer Software
6.8%
 
Investment Management
14.3%
Computer & Network Security
6.3%
 
Health, Wellness and Fitness
14.3%
Internet
5.3%
 
Financial Services
14.3%
Retail
4.1%
 
Other
0.0%
Other
65.4%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

 
Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Inline Manual
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads provided
Inline Manual
No downloads provided
LiveAgent
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