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Compare Inline Manual vs LiveHelpNow

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comparison of Inline Manual vs. LiveHelpNow
based on data from user reviews. Inline Manual rates 4.8/5 stars with 5 reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
STANDARD
$59 per month
Live chat and SMS
$18.90 per month
 
STANDARD PRO
$158 per month
Support Ticket Sofware
$18.90 per month
 
ENTERPRISE
from $1220 per month
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.8
(Based on 102 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.8
(Based on 102 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.6
(Based on 81 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.6
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.7
(Based on 91 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.0
(Based on 80 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
7.9
(Based on 101 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
19.1%
 
Computer Software
50.0%
Information Technology and Services
7.9%
 
Marketing and Advertising
16.7%
Retail
5.8%
 
Investment Management
16.7%
Insurance
4.3%
 
Financial Services
16.7%
Consumer Goods
4.3%
 
Business Supplies and Equipment
4.3%
 
Other
0.0%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Angela A.
Consultant

There are many aspects to the live chat that I enjoy, but I would have to say that I do like that you can customize the chat to show your picture, and send canned messages to the customers. I also enjoy being able to see where we stand as far as how well we...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

G2 Crowd User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

 
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LiveHelpNow help desk software. Company and vision

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Kate from G2 Crowd

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