Compare Inline Manual, MindTouch, and Gainsight

Pricing

 
STANDARD
$59
per month
 
STANDARD PRO
$158
per month
 
ENTERPRISE
from $1220
per month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
MindTouch
Free Trial Unavailable
Gainsight
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.1
8.4
Ease of Use
Ease of Use
7.5
8.1
7.8
Ease of Setup
Ease of Setup
8.0
7.7
6.2
Ease of Admin
Ease of Admin
8.3
8.2
6.9
Quality of Support
Quality of Support
9.7
8.7
8.9
Ease of Doing Business With
Ease of Doing Business With
9.7
8.8
9.1
Product Direction (% positive)
Product Direction (% positive)
10.0
7.9
9.0
Meets Requirements
Inline Manual
8.6
MindTouch
8.1
Gainsight
8.4
Ease of Use
Inline Manual
7.5
MindTouch
8.1
Gainsight
7.8
Ease of Setup
Inline Manual
8.0
MindTouch
7.7
Gainsight
6.2
Ease of Admin
Inline Manual
8.3
MindTouch
8.2
Gainsight
6.9
Quality of Support
Inline Manual
9.7
MindTouch
8.7
Gainsight
8.9
Ease of Doing Business With
Inline Manual
9.7
MindTouch
8.8
Gainsight
9.1
Product Direction (% positive)
Inline Manual
10.0
MindTouch
7.9
Gainsight
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
18.4%
6.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
59.2%
70.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
22.4%
23.1%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Gainsight
Small-Business
6.6%
Mid-Market
70.2%
Enterprise
23.1%

Reviewers' Industry

 
Computer Software
42.9%
Computer Software
36.4%
Computer Software
47.4%
 
Marketing and Advertising
14.3%
Information Technology and Services
16.7%
Information Technology and Services
18.6%
 
Investment Management
14.3%
Financial Services
7.6%
Internet
12.4%
 
Health, Wellness and Fitness
14.3%
Telecommunications
6.1%
Marketing and Advertising
5.2%
 
Financial Services
14.3%
Internet
4.5%
Financial Services
2.4%
 
Other
0.0%
Other
28.8%
Other
14.1%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Gainsight
Computer Software
47.4%
Information Technology and Services
18.6%
Internet
12.4%
Marketing and Advertising
5.2%
Financial Services
2.4%
Other
14.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
Inline Manual
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Gainsight
Most Helpful Favorable Review
Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Most Helpful Critical Review
G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Screenshots

 
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Videos

 No videos providedNo videos provided
Inline Manual
No videos provided
MindTouch
No videos provided
Gainsight

Downloads

 No downloads providedNo downloads provided
Inline Manual
No downloads provided
MindTouch
No downloads provided
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