Compare Inline Manual, MindTouch, and Gainsight

 
STANDARD
$59 per month
 
STANDARD PRO
$158 per month
 
ENTERPRISE
from $1220 per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.3
(Based on 50 reviews)
8.5
(Based on 189 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.3
(Based on 50 reviews)
7.9
(Based on 189 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.0
(Based on 42 reviews)
6.6
(Based on 97 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.4
(Based on 43 reviews)
7.3
(Based on 100 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.8
(Based on 49 reviews)
9.0
(Based on 174 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.0
(Based on 42 reviews)
9.1
(Based on 100 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
8.1
(Based on 49 reviews)
9.1
(Based on 191 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
18.4%
7.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
59.2%
72.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
22.4%
21.0%
 
Computer Software
50.0%
Computer Software
36.4%
Computer Software
50.6%
 
Marketing and Advertising
16.7%
Information Technology and Services
16.7%
Information Technology and Services
15.6%
 
Investment Management
16.7%
Financial Services
7.6%
Internet
12.8%
 
Financial Services
16.7%
Telecommunications
6.1%
Marketing and Advertising
5.8%
 
Insurance
4.5%
Financial Services
2.5%
 
Other
0.0%
Other
28.8%
Other
12.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Ryan H.
User in Financial Services

Before Gainsight, we were spending a lot of time just looking at our accounts to see if there was a need for contact. Gainsignt allows us to spend less time looking for things to do and more time doing what needs to be done. While we are working the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
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