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Compare Inline Manual, MindTouch, and Gainsight

 
STANDARD
$59 per month
 
STANDARD PRO
$158 per month
 
ENTERPRISE
from $1220 per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.3
(Based on 50 reviews)
8.5
(Based on 205 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.3
(Based on 50 reviews)
8.0
(Based on 204 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.0
(Based on 42 reviews)
6.6
(Based on 108 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.4
(Based on 43 reviews)
7.3
(Based on 111 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
8.8
(Based on 49 reviews)
9.0
(Based on 188 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.0
(Based on 42 reviews)
9.2
(Based on 111 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
8.1
(Based on 49 reviews)
9.1
(Based on 206 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
18.4%
7.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
59.2%
71.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
22.4%
21.9%
 
Computer Software
50.0%
Computer Software
36.4%
Computer Software
47.9%
 
Marketing and Advertising
16.7%
Information Technology and Services
16.7%
Information Technology and Services
17.7%
 
Investment Management
16.7%
Financial Services
7.6%
Internet
12.1%
 
Financial Services
16.7%
Telecommunications
6.1%
Marketing and Advertising
5.3%
 
Insurance
4.5%
Financial Services
2.3%
 
Other
0.0%
Other
28.8%
Other
14.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Most Helpful Critical Review
Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
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