See this comparison of Inline Manual vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. Inline Manual rates 4.8/5 stars with 5 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 5 reviews
Oracle Service Cloud (formerly RightNow)
Based on 61 reviews
$59 per month
$158 per month
from $1220 per month
|Meets RequirementsSee More|
(Based on 53 reviews)
|Ease of UseSee More|
(Based on 52 reviews)
|Ease of Setup||Not enough data available|
|Ease of Admin||Not enough data available|
|Quality of SupportSee More|
(Based on 48 reviews)
|Ease of Doing Business With||Not enough data available|
(Based on 36 reviews)
|Product Direction (% positive)See More|
(Based on 51 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Marketing and Advertising
|Most Helpful Favorable Review|
Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...
Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...
|Most Helpful Critical Review|
G2 Crowd User in Computer Software
Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.
It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.
|Ask Inline Manual a Question||Ask Oracle a Question|