Compare Inline Manual vs Oracle Service Cloud (formerly RightNow)

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comparison of Inline Manual vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. Inline Manual rates 4.8/5 stars with 5 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 66 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
STANDARD
$59 per month
 
STANDARD PRO
$158 per month
 
ENTERPRISE
from $1220 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.4
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.2
(Based on 57 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.5
(Based on 41 reviews)
Ease of Admin
Ease of AdminNot enough data available
7.8
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
7.4
(Based on 52 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.5
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
6.3
(Based on 56 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
11.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
55.6%
 
Computer Software
50.0%
Information Technology and Services
24.0%
 
Marketing and Advertising
16.7%
Retail
9.6%
 
Investment Management
16.7%
Financial Services
5.8%
 
Financial Services
16.7%
Computer Software
5.8%
 
Marketing and Advertising
3.8%
 
Other
0.0%
Other
51.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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