Compare Inline Manual vs Oracle Service Cloud (formerly RightNow)

See this comparison of Inline Manual vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. Inline Manual rates 4.8/5 stars with 5 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
STANDARD
$59 per month
 
STANDARD PRO
$158 per month
 
ENTERPRISE
from $1220 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 5 reviews)
8.3
(Based on 53 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 5 reviews)
8.1
(Based on 52 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.3
(Based on 38 reviews)
Ease of Admin
Ease of AdminNot enough data available
7.7
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 5 reviews)
7.2
(Based on 48 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.4
(Based on 36 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 5 reviews)
6.1
(Based on 51 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.0%
12.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
51.7%
 
Computer Software
50.0%
Information Technology and Services
26.0%
 
Marketing and Advertising
16.7%
Retail
10.4%
 
Investment Management
16.7%
Financial Services
6.3%
 
Financial Services
16.7%
Computer Software
6.3%
 
Consumer Electronics
4.2%
 
Other
0.0%
Other
46.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 No videos provided.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

 No downloads provided.
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