Compare Inline Manual vs Salesforce Knowledge
See this
comparison of Inline Manual vs. Salesforce Knowledge
based on data from user reviews. Inline Manual rates 4.8/5 stars with 6 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
STANDARD
$59 per month
 
STANDARD PRO
$158 per month
 
ENTERPRISE
from $1220 per month
 
Free Trial
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Salesforce Knowledge
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.8
Ease of Use
Ease of Use
7.5
8.1
Ease of Setup
Ease of Setup
8.0
7.5
Ease of Admin
Ease of Admin
8.3
7.8
Quality of Support
Quality of Support
9.7
8.1
Ease of Doing Business With
Ease of Doing Business With
9.7
8.3
Product Direction (% positive)
Product Direction (% positive)
10.0
8.5
Meets Requirements
Inline Manual
8.6
Salesforce Knowledge
8.8
Ease of Use
Inline Manual
7.5
Salesforce Knowledge
8.1
Ease of Setup
Inline Manual
8.0
Salesforce Knowledge
7.5
Ease of Admin
Inline Manual
8.3
Salesforce Knowledge
7.8
Quality of Support
Inline Manual
9.7
Salesforce Knowledge
8.1
Ease of Doing Business With
Inline Manual
9.7
Salesforce Knowledge
8.3
Product Direction (% positive)
Inline Manual
10.0
Salesforce Knowledge
8.5

Features

Knowledge Share
Knowledge Base
Inline Manual
Not enough data available
Salesforce Knowledge
8.8
Searchable Articles
Inline Manual
Not enough data available
Salesforce Knowledge
8.8
Community Forums
Inline Manual
Not enough data available
Salesforce Knowledge
8.1
Interactive FAQs & Forums
Inline Manual
Not enough data available
Salesforce Knowledge
Not enough data available
Interaction
Web Portals
Inline Manual
Not enough data available
Salesforce Knowledge
8.7
Forum to Reponse
Inline Manual
Not enough data available
Salesforce Knowledge
8.7
Tickets and Tagging
Inline Manual
Not enough data available
Salesforce Knowledge
8.0
Live Chat
Inline Manual
Not enough data available
Salesforce Knowledge
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
45.5%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%

Reviewers' Industry

 
Computer Software
42.9%
Internet
22.2%
 
Marketing and Advertising
14.3%
Computer Software
22.2%
 
Investment Management
14.3%
Insurance
11.1%
 
Health, Wellness and Fitness
14.3%
Hospital & Health Care
11.1%
 
Financial Services
14.3%
Textiles
5.6%
 
Other
0.0%
Other
27.8%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Whitney T.
Administrator in Building Materials

Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
Inline Manual
Most Helpful Favorable Review
Marc S.
Administrator in Marketing and Advertising

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Most Helpful Critical Review
G2 Crowd User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Salesforce Knowledge
Most Helpful Favorable Review
Whitney T.
Administrator in Building Materials

Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.

Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Screenshots

 
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Inline Manual
Salesforce Knowledge
No screenshots provided
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